At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.
As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.
Position Summary
We are seeking a highly skilled Senior Analyst, Reporting Strategy to join our team. This role is responsible for designing, developing, and maintaining reporting solutions to support business operations, performance monitoring, and strategic decision-making. The ideal candidate will have strong SQL coding skills, experience with SSRS and SSIS, and the ability to translate complex data into meaningful insights. Experience with Python and call center reporting/metrics is a plus.
Key Responsibilities:
- Design, develop, and maintain SQL-based reporting solutions to support business needs.
- Develop and optimize reports and dashboards using SSRS (SQL Server Reporting Services).
- Manage and automate data integrations using SSIS (SQL Server Integration Services).
- Work closely with stakeholders to gather requirements, analyze data, and deliver actionable insights.
- Ensure data integrity and accuracy across all reports and data pipelines.
- Troubleshoot and optimize SQL queries and stored procedures for performance improvements.
- Assist in developing ETL (Extract, Transform, Load) processes for efficient data movement.
- Provide technical guidance and mentorship to junior analysts as needed.
- Collaborate with IT and business teams to ensure reporting solutions align with organizational goals.
- (Preferred) Utilize Python for advanced data analysis and automation.
- (Preferred) Work with call center performance metrics to generate reports on agent performance, customer satisfaction, and operational efficiency.
Required Qualifications
- 3+ years experience using strong SQL development skills, including complex queries, stored procedures, and performance tuning.
- 3+ years working with SSRS (SQL Server Reporting Services) and SSIS (SQL Server Integration Services).
- Strong analytical and problem-solving skills, with the ability to interpret complex datasets.
- 3+ years experience working with relational databases (SQL Server, PostgreSQL, Oracle, etc.).
- Proven experience communicating technical findings to non-technical stakeholders.
- Proven experience working independently and manage multiple tasks in a fast-paced environment.
Preferred Qualifications
- Experience with Python for data manipulation and automation.
- Knowledge of call center metrics and reporting, including workforce management, service levels, and agent productivity.
- Experience with Power BI, Tableau, or other visualization tools.
- Knowledge of data warehousing concepts and ETL best practices.
- Understanding of cloud-based data solutions (Azure, AWS, GCP).
Education
- Bachelor’s degree in Computer Science, Data Engineering, Information Systems, or related field OR equivalent work experience.
Anticipated Weekly Hours
40
Time Type
Full time
Pay Range
The typical pay range for this role is:
$46,988.00 - $102,000.00
This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.
Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.
Great benefits for great people
We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:
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Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
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No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
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Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.
For more information, visit https://jobs.cvshealth.com/us/en/benefits
We anticipate the application window for this opening will close on: 04/11/2025
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
Top Skills
What We Do
CVS Health is the leading health solutions company that delivers care in ways no one else can. We reach people in more ways and improve the health of communities across America through our local presence, digital channels and our nearly 300,000 dedicated colleagues – including more than 40,000 physicians, pharmacists, nurses and nurse practitioners.
Wherever and whenever people need us, we help them with their health – whether that’s managing chronic diseases, staying compliant with their medications, or accessing affordable health and wellness services in the most convenient ways. We help people navigate the health care system – and their personal health care – by improving access, lowering costs and being a trusted partner for every meaningful moment of health. And we do it all with heart, each and every day.
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