Sr Analyst Operations Support

First for a reason:

At First Student, we are a family of 60,000+ employees who take pride in safely transporting more than 5 million students and passengers to and from their destinations each day! Our family of brands include Transco, Total Transportation, Maggies Paratransit, and GVC II. Our employees are at the forefront of safety and innovation; they create and implement the most advanced training and technology the transportation industry has to offer.

Ensure operational success for new business (acquisition, conversion & share-shift) locations and their performance using First Student’s operational platform (FOCUS) and related systems. In addition, the Sr. Analyst of Operations Support will perform day-to-day efforts toward wage and hour compliance at all First Student Locations

Major Responsibilities:

• Outline responsibilities for incoming staff, explaining expectations as they pertain to system activities (routes & schedule management, dispatching, payroll)
• Monitor systems access, FKO installations for all locations and users
• Monitor user list and track completed training requirements of location staff via FAU and one-on-one scheduled trainings with Ops Support TrainersEscalate any process roadblocks to appropriate management, Ops Support individuals, and New Business Integration team
• Submit all access requests for all users and verify completion of the task for FOCUS, Kronos, Insights, DriverHub systems, et al. Ensure proper system usage ongoing, by all new staff.
• Configure FOCUS and KRONOS for all new business
• Provide new staff with an understanding of Location Scorecard, Daily Dispatch and other metrics while identifying practices to employ for improvement.
• At conclusion of Integration support handoff of location to permanent OSA(s).
• Perform reviews and trainings for adherence to all applicable Wage and Hour regulations while utilizing FOCUS and related systems, ensuring locations apply the rules, regulations, and proper system utilization
• Assess field and customer needs ongoing, ensuring we provide all tools needed for customer satisfaction, accurate payroll processing, and ad hoc analyses
• Follow procedure and appropriate conduct when auditing and interacting with the field to ensure delivery evokes compliance and success
• Work closely with Director Operations Support as a main resource and SME in current new business progress and performance
• Be prepared and available to assist in other First Student projects as needed.

Experience & Skills Required:

• Bachelors degree (or equivalent) preferred
• 2-4 years related experience Project management skill sets preferred.
• Ability to partner with operations with strong focus on client service.
• Very strong analytical skill set required with proven ability to break complex problems into simple components for effective communication.
• Experience in leadership role demonstrating ability to influence, coach and inspire individuals to achieve company, departmental and individual performance goals.
• Demonstrated ability to effectively and enthusiastically lead change
• Sound business judgment as evidenced by the ability to set priorities and plans, escalate issues appropriately and drive for results
• Ability to switch roles easily as workload requires, given the fluid nature of acquisitions in this business
• Position will require at least 50% travel

In the state of Washington, all technician and driving positions, including but not limited to van drivers and any other position requiring employees to drive a company-owned vehicle, are considered safety-sensitive and are therefore subject to drug and alcohol testing, including cannabis.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. First is also committed to providing a drug-free workplace. First will consider for employment qualified applicants with criminal histories consistent with the requirements of the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Ordinance, and any other fair chance law. Philadelphia’s Fair Criminal Record Screening Standards Ordinance Poster is at this link or upon request https://www.phila.gov/media/20210423160847/Fair-Chance-Hiring-law-poster.pdf.