Squash Pro with Operational Experience (Contractor)

What You’re Responsible For:

• Squash Group Programming: Plan and lead round robins, clinics, private lessons, and coaching for players ranging from beginner to level 3-4. Provide personalized communication before and after sessions, ensuring a hospitality-driven member experience.
• Sales & Business Ownership: Own your book of business, promoting and selling squash lessons and programs, with a minimum target goal of 10 1 hour sessions per week. Actively build and maintain client relationships to foster long-term loyalty and engagement.
• Admin Duties: Complete 10 hours of administrative work per week during regularly scheduled shifts (times TBD), which includes scheduling, member communications, and other tasks to support smooth operations.
• Facility Operations & Maintenance: Assist with cleaning court floors and ensuring equipment is in excellent condition.
• Vendor Relationships: If applicable, utilize your existing relationships with equipment vendors to support the program.
• Five-Star Hospitality Service: Ensure members receive an exceptional experience through attention to detail, such as preparing equipment ahead of time and providing personalized service.
• Tenant Engagement & Satisfaction: Actively engage with members to understand their needs and preferences, helping to foster a strong, loyal community.
• Building Team Collaboration: Work closely with the building maintenance and operations teams to ensure facilities are properly maintained, and that all equipment is in optimal working condition.

Who You Are – Baseline Requirements:

• 2+ years of experience in a fitness or squash center environment, with a focus on coaching and operational tasks.
• 1+ years of experience coaching players at a variety of skill levels, especially up to level 3-4.
• Ability to lead round robins, clinics, and tournaments with a clear focus on member engagement and development.
• Is familiar with and can operate Club Locker
• Strong operational and front-of-house experience, including a proven ability to manage bookings, customer relationships, and facility upkeep.
• A plus if you have established relationships with vendors for squash-related equipment.
• Must have up-to-date CPR and AED certification.
• Technologically savvy and able to assist members with sign-ups and communication via our native technology platforms.

Who You Are – Key Competencies:

• Customer-Centric: You have a passion for delivering outstanding service and consistently exceeding member expectations.
• Highly Organized: You are able to juggle multiple tasks, including administrative work, coaching responsibilities, and maintaining an organized schedule.
• Strong Communicator: You are an effective communicator, able to coordinate bookings, confirm schedules, and work with vendors while keeping everyone informed.
• Team-Oriented: You collaborate effectively with team members and maintenance staff, ensuring that both the program and the facility run smoothly.

Our Core Values:

At Lulafit, we live by our core values, which guide our interactions with customers, team members, and stakeholders. We’re looking for individuals who share these values and are excited to contribute to our mission of creating exceptional experiences for our members.

Our Commitment to You:

Lulafit is dedicated to fostering an inclusive and diverse team. We believe that the more perspectives and backgrounds we have, the greater our impact will be. We invite individuals from all walks of life to apply and join our community.