Specialist, Infrastructure Services

Job Description 

• Have hands-on design, implementation, configuration, and maintenance of private and cloud-based environments, to include Windows Server, VMware vSphere & Microsoft 365, Power & Azure environments, as well as recommend solutions to meet other existing and future requirements while remaining compliant with the required security standards. 

• Have the ability to design and plan CCTV deployments.

• Have the ability to design, implement, configure and monitor virtual servers 

• Have the ability to design, implement, configure and monitor services and virtualized environments within Microsoft Azure 

• Have the ability to design, implement, configure and monitor telephony solutions including analog and digital phone services 

• Have the ability to design, implement, configure and monitor on site security systems & camera systems, with connectivity to monitoring stations through IP and POTS.  Working with vendors to implement and support these solutions, allowing for remote connectivity for those vendors into the environment. 

• Have the ability to design, implement, configure and monitor nurse call systems, working with vendors for implementation and support. 

• Have demonstrated the ability to manage partner vendors and MSPs from design through implementation and promotion to production and subsequent support. 

• Effectively utilize current monitoring and alerting tools and implement future central monitoring, alerts and configuration solutions. 

• Provides expert-level support and technical mentoring to internal and external stakeholders. 

• Act as an escalation point for 2nd level support teams. 

• Participate in the review and evolution of the current and future state of the systems infrastructure. 

• Participate in the patching/hardening practices of all Infrastructure systems 

• Ensure all deployed systems solutions meet with current industry best practices 

• Support the backup/DR processes with a managed service 

• Participate as a project resource to deliver infrastructure solutions. 

• Participate in the work to elicit client requirements, develop project planning approaches, including the assessment of current state processes and tools, the development of a future state and a long-term solution roadmap, aligned and integrated with the IT’s selected technologies. 

• Participate in and be a significant contributor to the documentation process of any assigned infrastructure projects or processes 

• Ensures Operating Level Agreements (OLAs) and SLAs and any third-party supplier agreements are in alignment with and capable of delivering services within contracted timeframes. 

• Be available to work from the Markham Head Office on an as needed basis 

• Part of a 24/7 on-call rotation. 

What You Bring 

• Self-motivated and actively participates in requirements and troubleshooting processes 

• Bachelor’s degree in Computer Science, Information Systems, Engineering or a related discipline or related experience 

• 8+ years of progressive information technology experience 

• 5+ years of managing a Windows Server Infrastructure 

• 5+ years of managing Exchange  365 environment 

• 3+ years of managing a cloud infrastructure 

• 5+ years of managing a telephony environment 

• 2+ years managing a Teams voice and VOIP environments 

• 2+ years managing/supporting an Operator Connect and/or VOIP telephony solution 

• 2+ years managing/supporting a nurse call system within the healthcare industry 

• Experience planning, configuring, deploying and managing platform technologies across on-premise and cloud scenarios. 

• Expert knowledge of Windows Server OS 

• Expert knowledge in MS Active Directory and Azure 

• Excellent knowledge of OS Backup solutions, OS Patch solutions, SAN technologies, x86 Server hardware, networking, ITSM/ITIL 

• Strong analytical skills with focus on troubleshooting and the translation of system issues to business impact 

• Good business acumen, ability to understand end-to-end business processes; Solid teamwork and interpersonal skills to work well on cross-functional teams and at all levels of the organization 

• Excellent communication skills, as this role has wide visibility to senior leadership and site staff.  The ability to clearly articulate one’s ideas, and to de-escalate situations where required. 

• Experience in health sector is beneficial  

At Extendicare, we believe that working as a team creates an environment that allows us to reach our potential. We value each employee, encourage equal opportunity for growth and recognize achievement. As a valued member of our team, you can expect:

• Continuous mentorship, support for life-long learning and growth opportunities

• Opportunities for advancement and career growth within the organization

• A rewarding and meaningful work experience where you can enrich your life and the lives of others through your work.

• Employee Family Assistance Program.

• Robust benefits package.

Extendicare is a leading provider of care and services for seniors throughout Canada. Through our network 123 owned and operated long-term care homes, as well as our home health care operations serving more than 10,000 patients annually, we provide people with the care they need wherever they call home. Our qualified and highly trained workforce of 22,000 individuals are united by a dedication to quality care and by our vision for a future where everyone in Canada has access to the care and support they need to live their best lives.

When you choose to build your career with Extendicare, you’re joining a team dedicated to making a difference. By focusing our energy on enriching the lives of our residents every day, we transform both the quality of their lives and the quality of our own work experiences. 

If you have a passion for caring, turn it into a rewarding career with Extendicare!