Specialist, Implementation

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Specialist, Implementation

Job Overview:
In a customer-facing environment, lead processing implementation projects of a technical and non-technical nature. Deliver standard implementation activities ensuring quality and reliability of the implementations.
Major Accountabilities:
• Provide end-to-end project execution throughout processing implementation projects.
• Assess and document customer needs according to implementation activities.
• Drive customer processing implementation projects of electronic payments processing business activities following the global project coordination methodology.
• Guide customers through applicable MasterCard processing rules, specifications, and documentation
• Identify appropriate processing implementation support documentation (contracts, agreements, forms etc…) to be provided by customers,
• Handle multiple customer processing implementation projects in parallel.
Education:
Bachelor’s degree in Information Technology, Computer Science, Exact Sciences, Business, or equivalent work experience. Language: Advanced in English and Spanish.
Knowledge / Experience:
• One to three years of “Information Technology” system knowledge, with basic understanding of network technology, applications, and project management.
• Understanding of payment transaction processing and industry business principles.
• Understanding of MasterCard’s payment processing systems, formats and associated customer host interface testing services and principles.
• Understanding of the 4 party model and the full transaction lifecycle for MasterCard brands
Skills/ Abilities:
• Ability to interact well with the customer
• Good verbal and written communication skills
• Self Starter with a desire to learn independently
• Good project management skills
• Ability to manage change in a technical work environment
• Ability to understand theory /principles and apply it in the environment
• Ability to work as a part of a cross functional team
Work Conditions: Occasional domestic travel

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.