Specialist, Customer Operations

Posted 4 Days Ago
Be an Early Applicant
Bangalore, Bengaluru, Karnataka
Junior
Semiconductor
The Role
Manage customer inquiries, oversee logistics, coordinate compliance, and handle payments while ensuring effective communication and problem-solving with teams.
Summary Generated by Built In

About Analog Devices

Analog Devices, Inc. (NASDAQ: ADI ) is a global semiconductor leader that bridges the physical and digital worlds to enable breakthroughs at the Intelligent Edge. ADI combines analog, digital, and software technologies into solutions that help drive advancements in digitized factories, mobility, and digital healthcare, combat climate change, and reliably connect humans and the world. With revenue of more than $9 billion in FY24 and approximately 24,000 people globally, ADI ensures today's innovators stay Ahead of What's Possible™. Learn more at www.analog.com and on LinkedIn and Twitter (X).

          

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Qualifications  

Service-oriented individual with a Bachelor's Degree or equivalent 2 years of working experience in lieu of degree. 

Previous customer facing or sales experience is highly desirable. 

Understanding of manufacturing and planning processes and supply chain is beneficial.  

Must have outstanding written and oral communication skills. 

Ability to work collaboratively as well as independently.  

Ability to perform with poise under tight deadlines and shifting priorities when necessary 

Excellent MS Office skills, especially Excel. Experience with PowerBI and QlikView is a plus.  

Knowledge of S4 Hana and MS Dynamics is desirable 

Key Responsibilities

Support assigned customer’s backlog & forecast management, include sample.

Act as the main point of contact for customer inquiries, escalations, issues and quality related matters.

Manage logistics issues, including shipment tracking, delivery coordination and ensure on-time delivery.

Coordinate export compliance with relevant team and following up on any required documentation or approval.

Oversee payment matter.

Work independently but closely with cross-functional teams to resolve issues as needed.

For positions requiring access to technical data, Analog Devices, Inc. may have to obtain export  licensing approval from the U.S. Department of Commerce - Bureau of Industry and Security and/or the U.S. Department of State - Directorate of Defense Trade Controls.  As such, applicants for this position – except US Citizens, US Permanent Residents, and protected individuals as defined by 8 U.S.C. 1324b(a)(3) – may have to go through an export licensing review process.

Analog Devices is an equal opportunity employer. We foster a culture where everyone has an opportunity to succeed regardless of their race, color, religion, age, ancestry, national origin, social or ethnic origin, sex, sexual orientation, gender, gender identity, gender expression, marital status, pregnancy, parental status, disability, medical condition, genetic information, military or veteran status, union membership, and political affiliation, or any other legally protected group.

Job Req Type: Experienced

          

Required Travel: Yes, 10% of the time

          

Shift Type: 1st Shift/Days

Top Skills

Excel
Ms Dynamics
MS Office
Power BI
Qlikview
S4 Hana
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The Company
HQ: Wilmington, MA
20,292 Employees
On-site Workplace
Year Founded: 1965

What We Do

Analog Devices, Inc. (NASDAQ: ADI) operates at the center of the modern digital economy, converting real-world phenomena into actionable insight with its comprehensive suite of analog and mixed signal, power management, radio frequency (RF), and digital and sensor technologies. ADI serves 125,000 customers worldwide with more than 75,000 products in the industrial, communications, automotive, and consumer markets. ADI is headquartered in Wilmington, MA.

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