Specialist, Client Solutions

FactSet combines hundreds of databases into a single, powerful information system. It is a one-stop source for financial information and analytics for business analysts, portfolio managers, investment bankers / management firms and other financial professionals to analyze companies, portfolios, markets & economies. FactSet was formed in 1978 and operates out of 64 locations worldwide. FactSet with over $1.1 billion in annual revenues, is headquartered in Norwalk, Connecticut and employs nearly 10,000 people worldwide. Our operations extend within North America as well as Europe and the Pacific Rim. Since 1996, the Company has been publicly traded on the New York Stock Exchange under the symbol FDS.

DEPARTMENT BRIEF

Content & Technology Solutions (CTS) is the industry-leading provider of FactSet and third-party content. CTS focuses on three pillars of Connected Content, Digital Delivery, and Client Workflow Solutions, with a focus on client and provider partnerships. CTS clients seamlessly access organized and connected data that is easily discoverable and delivered via various technologies and formats that meet the needs of our clients’ workflows. By enabling our clients to utilize their preferred choice of industry-standard databases, programming languages, API’s and data feeds, we empower them to focus on the core competencies needed to drive their business. The SBU contributes over $200M in ASV, with a double-digit year-over-year growth rate. Our solutions portfolio includes Standard Data Feeds, Exchange Data Feeds, OnDemand/APIs, Cloud Deliveries, Cornerstone and User Defined Feeds, and Benchmark Feeds. 

Due to our continuing growth, we are seeking highly skilled and motivated individuals to join our Content & Technology Solutions group as Specialist, Client Solutions

A career with Content & Technology Solutions group is a unique opportunity to gain a breadth of knowledge and experience within the Financial-Technology industry which will lead to further exciting career opportunities.

You will be given immediate responsibility working directly with global clients to provide intelligent solutions for their queries and challenges and developing your expertise on CTS range of products and processes. Moving forward, you will be managing implementation projects and key accounts, delivering innovative business solutions to new and existing clients.

Responsibilities in this role include, but are not limited to:

• Providing intelligent solutions and support to clients globally
• Project management and new client implementations
• Client relationship management
• Working closely with product development for innovative solutions
• External and internal training
• Assisting pre-sales process

JOB REQUIREMENTS

We welcome ambitious team players with proven ability to take initiative and find creative solutions. Applicants must have genuine interest in finance and technology, as well as the desire to continually learn and develop in an ever-changing environment. In addition, we require:

• A relevant degree or equivalent (Finance + engineering is ideal)
• Relevant experience is preferred
• Experience in one or more programming/query language - or a relevant experience demonstrating strong technical aptitude
• Good financial knowledge
• Strong numerical, analytical, and problem-solving skills
• Exceptional written and verbal communication skills
• Desire to learn and work with new technologies
• Enthusiasm and drive to excel in a technical client facing role

OTHER PREFERED QUALIFICATIONS

• Previous client facing experience
• Experience in statistical packages such as Matlab, R, SAS, SPSS, etc.