HR
Permanent
Job Description
People Services and Solutions Specialist – People Direct (People Agent)
Responsible for customer service and direct contact with Employee, People Leader, Candidate, Retiree becoming a key point of contact within the employees Lifecyle.
Key responsibilities
- First point of contact for customer (Employee, People Leader, Candidate, Retiree) via established People Direct channels (Live Chat, ServiceNow case, email or phone), answering queries on policy, procedure and redirects non-people queries as required
- Investigates simple queries to develop problem resolution
- Is responsible for dispatching inquiries not defined for scope of tier 1 team
- Works in identifying potential additions to scope of tier 0 or tier 1
- When needed, triages customer requests and queries, to tier 2 (People Specialists) or tier 3 (People Relations, People Experience & Solutions or People Partner)
- Provide day to day administrative support including, but not limited to, maintaining personnel files, general employee and candidate inquiries.
- Responsible for verification of dependent eligibility.
- Maintain uncompromising confidentiality of information and exercise wise judgment and protocols when working with confidential information/documentation.
General Profile
- Works independently with limited supervision
- Actively supports junior colleagues
- Drives / Pariticipates in cross-team initiatives and projects of medium to high complexity
- Suggests CI ideas and drives their realization under moderate guidance
- Has proven record of showing Electrolux core competences and proactiveness in daily work
Professional Knowledge
- Shows competence in own area and knowledge of general business principles
Demonstrates critical approach and holistic view on the current processess and ways of working - Based on the acquired knowledge proposes solutions to existing problems
Technical Skills
- At least intermediate knowledge of the systems used in particular HR area: Workday, TalentONE, SNOW,etc.
- At least intermediate knowledge of Microsoft Office Package: Word, Excel, PowerPoint, etc. in line with the functional scope
Minimum Qualifications:
- Bachelor's Degree or 1-2 years administrative experience required.
Functional Competencies:
- Very good understanding of entire Employee Lifecycle processes for white and blue collars environment
- Experience in execution of People Data Processes
- Experience in application of various HR tools (Case Management, HR Portals, Chatbot, Knowledge Management tools, Digital signature tools, E-archiving tools)
- Knowledge of Workday or equivalent tools
- Fluent English /Spanish is preferred not mandatory
Core Competencies:
- Service Management including Service operations and technology
- Customer care
- Active listening
- Cultural fluency
- Ownership
- Report building
- Prioritization
- Proactiveness
- Resilience
Top Skills
What We Do
Electrolux is a leading global appliance company that has shaped living for the better for more than 100 years. We reinvent taste, care and wellbeing experiences for millions of people, always striving to be at the forefront of sustainability in society through our solutions and operations. Under our brands, including Electrolux, AEG and Frigidaire, we sell approximately 60 million household products in approximately 120 markets every year. In 2020 Electrolux had sales of SEK 116 billion and employed 48,000 people around the world. For more information go to www.electroluxgroup.com.
