Spa Operations Supervisor

CLOUDLAND LOOKOUT MOUNTAIN A CURIO COLLECTION HOTEL

Living above the clouds on top of Lookout Mountain, Georgia, Cloudland is the Southeast’s newest and most spectacular resort hotel!! If you happen to love golf or have golf resort experience, let’s make a connection soon!

A Curio Collection by Hilton hotel, Cloudland is perched at over 2,000 feet above sea level and conveniently located just outside of Chattanooga and within a two-hour drive from several major metropolitan areas. Inspired by nature, the resort expresses elements of the four seasons in an intimate and relaxing way. Cloudland offers a wide variety of outdoor activities, multiple dining experiences, full-service spa, cliff-edge infinity pool and 245 stunning guest rooms & suites, many with spectacular mountain vistas. Let’s not forget the golf! Situated in heart of McLemore, guests can enjoy two exceptional 18-hole courses and a popular six-hole short course, all three designed by Rees Jones and Bill Bergin.

If you think you bring the ideal blend of skills, attitude and teamwork, sprinkled with a love for natural beauty and the resort life, this could be the perfect home for you! Are you passionate and creative with a desire to grow? Let’s talk!  Click here to learn more about what makes Cloudland at McLemore Resort a one-of-a-kind in experience in the Southeast!

THE ROLE

Be a part of something bigger. Join a family. Become a Hotelitarian! We’re hotel people -Hotelitarians- a team of curious, courageous thinkers and doers dedicated to helping one another thrive. At Valor, our relationships with our guests are emotional and our relationships with our Hotelitarians are cultural. At Valor, we are Reimagining Hospitality with PRIDE, by being Passionate, Real, Inspiring, Dynamic and Excellent. Since 2012, Valor has reimagined hospitality, with our feet on the ground, our sleeves rolled up and our eyes on the details. People are at the heart of what we do. And not just any people; people who value and believe that they can make an impact regardless of how tall the task. We are obsessive about hospitality, we take accountability and initiative, we value one another, we listen and we make bold & ambitious decisions. Does this sound like you? Join our growing, global team and learn what it means to be part of Valor!

ESSENTIAL RESPONSIBILTIES
•    Fully supervise the spa in the absence of the Spa Supervisor
•    Assist the Spa Director with the supervision, growth, and management of the spa team.
•    Assist the Spa Director in giving guidelines, directions, and monitoring for the development and effectiveness of the operation.
•    Monitor the guest areas of the spa to ensure that the reception area, fitness, lockers, aesthetics and treatments rooms, and the guest corridors, are at all times, neat, orderly, and well stocked.
•    Daily walk-through and follow up with staff and engineering on needs that must be met.
•    Monitor the housekeeping standards and mechanical effectiveness of all facilities, and report deviances.
•    Assist the Spa Director in monitoring all facilities and service standards.
•    Maintain a safe and hazard free environment for all staff and members and promote safety awareness at all times.
•    Review all suggestions and comments from guests and make necessary adjustments.
•    Provide daily communication to all spa team members on upcoming events using daily briefings, memos, or any other means available.
•    Keep the Spa Director informed about the department, employee performance, and guest concerns.
•    Assist in other departments when needed
•    Respond properly to any hotel emergency. 
REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES
•    Enthusiasm for the health and wellness industry
•    Exceptional communication skills- verbal and written, and listening.
•    Advanced organizational skills and the ability to prioritize in a busy environment.
•    Ability to motivate and develop others on the team.
•    Creativity and the ability to think outside the box
•    Proactive and patient
•    Professionalism – maintain a welcoming demeanor, warm interactions, and impeccable grooming standards
•    Guest Service- proactively handle guest questions and concerns, ensuring timely and effective resolutions.
•    Minimum 2 years of previous supervisory experience
•    Hotel or spa computer software knowledge- Booker, Book4Time, SpaSoft
•    2-4 years spa experience in a luxury setting
•    Flexible schedules and availability on weekends and holidays
•    Must have strong command of both verbal and written English

PHYSICAL DEMANDS
•    Must be able to stand for long periods of time
 

BENEFITS PACKAGE

• Competitive Salary

• Daily Pay!

• Team Member Hotel Discount Program

• Uniforms Provided for most positions

• Benefits - Health, Dental, Vision, Life Insurance, and other supplemental options

• Paid PTO

• 401k with employer match

• Food and Beverage Discounts

• Tuition Reimbursement

Please visit http://www.valorhospitality.com to learn more about our existing hotels, other exciting job opportunities and our company.