SchooLinks is seeking an Solutions Manager to join our Solutions Team. This role will focus on implementing our Course Planner solutions to allow students on SchooLinks to plan their path forward after graduation.
In this role, you’ll be responsible for overseeing the implementation of this product from start to finish, working alongside each customer’s Customer Success Manager. You’ll manage a diverse book of business, including school districts of different sizes and in different regions.
This role requires the ability to learn and apply technical configurations, as well as the ability to understand various concepts and terminology related to academic planning. You’ll be coming up with creative solutions to customer needs and explaining complex concepts to customers in a way they can understand.
Your Responsibilities Will Include...
- Serve as the main point of contact for those complex implementation projects with our larger clients
- Understand data dependencies and help resolve data issues
- Problem solve and coordinate data integration with our clients and CSMs
- Work with customers to understand their specific needs, special situations, and use cases, then identify and implement solutions
- Continuously engage with customers to maintain project velocity, generate buy-in, and drive adoption
- Discover and document challenges faced and areas for improvement within our process and product
- Continuously define, document problems and challenges faced by our partners
- Assist the product team with quality assurance and improvement of the product
- Help drive adoption and usage throughout implementation period
- Strong project management skills (understand task dependencies/sequence and manage of tasks)
- Strong stakeholder management skills
- 5+ years experience as an implementation specialist or similar role in a B2B SaaS company
- Ability to work with data feeds, including reviewing data files, identifying problems, and performing various actions on data (think spreadsheet manipulation at a large scale)
- Experience with scripting (Python, etc.) and JSON data is a plus but not required
- You are confident presenting to district stakeholders
- Clear and concise communicator — the ability to boil down product and engineering jargon into simple and concise customer communications.
- Positive attitude - you can stay optimistic in high stress situations
- Proactive, entrepreneurial style, eager to take initiative in a fast-paced, dynamic environment — you know when and how to find the right information when you need it.
- 100% health care coverage
- 401K with matching
- Dental & Vision
- Parental Leave
- Subsidized gym membership
- Annual team offsite
- Unlimited snacks, coffee, tea (in-house only)
SchooLinks is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
What We Do
SchooLinks is a college and career readiness platform with curriculum that engages students throughout the process of self discovery, career education and college planning and application. The student-centric experience is able to create a wealth of behavioral data, and its machine learning algorithms leverage those data to personalize college recommendations and content to further drive student engagement. SchooLinks then serves actionable insights to counselors that help them act in real time to become more effective. On a district level, the sophisticated data models power a full suite of accountability tools to allow administrators to monitor and achieve desired college and career readiness outcomes.
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