About Us
Suger (YC23) is a revenue platform that enables listing, transacting, re-selling and co-selling on cloud marketplaces such as AWS, Azure, GCP, and Alibaba Cloud. Our customers include leading brands and companies from multiple B2B SaaS sectors, including database, infrastructure, security, devops, and more. We are a Y Combinator company, backed by top investors like Craft Ventures, Intel Capital and angel investors who are entrepreneurs and CEOs of public companies.
As a Solutions Engineer, you will play a crucial role in helping customers implement and optimize our platform, ensuring smooth onboarding, automation, and integration. You will also contribute to automated testing to maintain solution reliability.
What You'll Do
- Customer Implementation & Solutions Engineering
- Work directly with customers to configure, integrate, and optimize our platform within their existing workflows.
- Support customers in mapping Salesforce opportunities/quotes to cloud marketplace offers and co-sell referrals.
- Troubleshoot and resolve technical implementation challenges, ensuring smooth adoption of the product.
- Collaborate with Salesforce, HubSpot, and cloud marketplace teams to design scalable solutions for customer use cases.
- Create documentation and best practices for implementations.
- Automation & QA
- Develop automated tests (API/UI) to validate customer implementations and custom configurations.
- Set up and maintain automated workflows to improve efficiency in solution deployments.
- Work closely with engineering to identify edge cases and improve overall product quality.
- Cross-Team Collaboration
- Partner with Product and Engineering teams to provide feedback on common customer challenges.
- Assist the Customer Success team in building technical resources for self-service onboarding.
- Contribute to improving the implementation playbook and automation framework.
What You Need
- 3+ years of experience in a customer-facing technical role (Solutions Engineer, Implementation Engineer, or similar).
- Strong knowledge of Salesforce or other CRM systems.
- Experience with B2B SaaS and customer implementations.
- Proficiency in API integrations (REST, GraphQL, or webhooks).
- Basic scripting skills in Python, JavaScript, or Bash for automation.
- Ability to explain technical concepts to non-technical stakeholders.
Why Join Us
- Top-notch team - You'll work with other top-tier talent, who have built large-scale enterprise SaaS products at top companies like Google, Meta, Microsoft, Salesforce, Confluent, Intuit, and more.
- Competitive cash and equity compensation.
- Opportunities for growth and advancement within the company.
Top Skills
What We Do
Suger is a revenue platform to list, transact and co-sell on cloud marketplaces (AWS, Azure, GCP, and Alibaba Cloud).
