Solutions Engineer, Software

Posted 5 Days Ago
Troy, MI
Junior
Automotive • Hardware • Robotics • Software • Transportation • Manufacturing
Dream big. With Us. Let's create the future of mobility, together.
The Role
The Solutions Engineer will support customer success by addressing technical issues, guiding customers through product onboarding, educating users on product usage, and collaborating with teams to escalate and resolve complex problems. They will also analyze technical issues for improvements and manage customer complaints effectively.
Summary Generated by Built In

What we offer:
At Magna, you can expect an engaging and dynamic environment where you can help to develop industry-leading automotive technologies. We invest in our employees, providing them with the support and resources they need to succeed. As a member of our global team, you can expect exciting, varied responsibilities as well as a wide range of development prospects. Because we believe that your career path should be as unique as you are.
Group Summary:
Magna is more than one of the world's largest suppliers in the automotive space. We are a mobility technology company built to innovate, with a global, entrepreneurial-minded team. With 65+ years of expertise, our ecosystem of interconnected products combined with our complete vehicle expertise uniquely positions us to advance mobility in an expanded transportation landscape.
Job Responsibilities:
As a Solutions Engineer supporting customer success, you will be the key technical contact for our customers, providing top-tier support and resolving technical issues to ensure a seamless user experience. Your role is vital in maintaining high levels of customer satisfaction by swiftly addressing product malfunctions, guiding users through technical challenges, and collaborating with internal teams to improve our offering.
Key Responsibilities

  • Assist customers with onboarding of a Magna's product or service and guide clients through installation and updating issues as needed.


  • Diagnose and resolve complex technical issues reported by customers, ensuring prompt and effective solutions.


  • Act as the primary point of contact for customers, providing clear and empathetic communication throughout the support process.


  • Educate and train customers on product usage, offering step-by-step instructions and conducting training sessions as needed.


  • Issue Escalation: Collaborate with internal teams to escalate and resolve more complex technical issues, ensuring timely resolution.


  • Product Feedback: Provide insights and feedback from customer interactions to product development teams to drive continuous improvement.


  • Complaint Resolution: Manage customer complaints professionally, ensuring their concerns are understood and resolved satisfactorily.


  • System Analysis: Analyze recurring technical issues to identify patterns and contribute to system and product improvements.


Key Qualifications/Requirements

  • 2 years of experience with cloud native architecture in a customer-facing or support role.


  • Bachelor's degree in computer science, Information Technology, or a related field is preferred.


  • Familiar with Industry 4.0 practices and has good understanding of IT/OT infrastructure.


  • A customer-centric mindset with a commitment to understanding and addressing customer needs effectively.


  • Experience working with cross-functional teams to resolve issues and improve products/services.


  • Flexibility to adapt to new technologies, changes, and learning opportunities.


  • Travel requirement - 25%
  • Must be able to travel within the US and Canada


Awareness, Unity, Empowerment:
At Magna, we believe that a diverse workforce is critical to our success. That's why we are proud to be an equal opportunity employer. We hire on the basis of experience and qualifications, and in consideration of job requirements, regardless of, in particular, color, ancestry, religion, gender, origin, sexual orientation, age, citizenship, marital status, disability or gender identity. Magna takes the privacy of your personal information seriously. We discourage you from sending applications via email to comply with GDPR requirements and your local Data Privacy Law.
Worker Type:
Regular / Permanent
Group:
Magna Corporate

Top Skills

Cloud Native Architecture
It/Ot Infrastructure

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The Company
HQ: Aurora, Ontario
171,000 Employees
Hybrid Workplace
Year Founded: 1957

What We Do

We are a mobility company that innovates like a start-up and thinks like a technology company. This helps us anticipate change in one of the most complex industries in the world and respond quickly. We depend on a team of 171,000 dynamic, entrepreneurial-minded employees in an environment where great ideas flourish. Our presence spans 343 manufacturing operations and 88 product development, engineering and sales centers in 29 countries.

We understand that you need a career as unique as you are. Whether you want to advance your existing expertise or try something completely different, we are committed to your growth.

Why Work With Us

At Magna, our engineering team is advancing mobility for everyone and everything. Joining this team means being a part of the design, development, and manufacturing of the world’s most advanced mobility technology. Innovations that move families, shape communities, and improve lives. You can follow your passions and shape your own career path.

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Magna International Teams

Magna International Offices

Hybrid Workspace

Employees engage in a combination of remote and on-site work.

Majority of roles are hybrid with flexibility. Please speak with our recruiting team for specific details on hybrid work.

Typical time on-site: Not Specified
HQGlobal Headquarters - Aurora, Ontario, Canada
Bangalore, Karnataka, India
Graz, Austria
Lowell, Massachusetts
Monterrey, Mexico
Munich, Germany
Pune, Maharashtra, India
Sailauf, Germany
Saltillo, Mexico
US Headquarters - Troy, Michigan
Learn more

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