The future, as we see it, has millions of devices connected to the internet — everything from citywide bike sharing systems to smarter heart monitors to internet-connected eggs to catch turtle poachers. Hologram is here to connect anything to the internet — via our global cellular platform and network available in over 200 countries and territories. The future is connected, and we are connecting it.
About This Role
The Solutions Engineer I acts as a technical advisor and problem-solver, playing a key role in helping our customers succeed with Hologram. This role focuses on ensuring that IoT deployments get online and stay online. It is a customer-facing, post-sales technical position responsible for onboarding new customers, troubleshooting connectivity challenges, and guiding users through every phase of the deployment lifecycle—from initial provisioning to full-scale production.
What You'll Do
- Lead onboarding efforts, partnering cross-functionally to ensure seamless deployment
- Guide customers through SIM provisioning, device configuration, and connectivity setup
- Diagnose and resolve SIM, device, and network-level connectivity issues in collaboration with internal teams
- Own all Level 2 (L2) support escalations, ensuring timely resolution and clear communication with customers
- Work hand-in-hand with customers to scope, debug, and resolve technical challenges throughout the deployment lifecycle
- Understand a wide variety of customer use cases, and align technical solutions with both business and functional requirements
- Escalate complex or systemic issues while maintaining ownership and customer trust
- Maintain and improve internal tooling, including AI-driven support tools and Help Center content
- Contribute to documentation and knowledge bases to support scalable, self-service support
- Advocate for customers internally, surfacing product gaps, technical pain points, and feedback to improve the overall platform experience
Requirements:
- Solid understanding of cellular networks, IoT devices, various Radio Access Technologies (RATs), and communication protocols (e.g., TCP/IP, UDP, MQTT)
- 2+ years in a customer-facing technical role (e.g., Solutions Engineer, Technical Support Engineer or Technical Consultant)
- Experience working with scripting languages (e.g., Python or Ruby), SQL, and REST APIs
- Strong written and verbal communication skills, with the ability to explain complex technical topics to non-technical audiences
- A strong customer-centric mindset with a focus on solving problems and driving value
- Proven ability to quickly learn and adapt to new technologies and technical concepts
You Might Be a Great Fit If You…
- Enjoy solving complex, technical problems that directly impact customers
- Have a curious, self-driven mindset and aren’t afraid to dive into logs, APIs, or device configurations
- Thrive in customer conversations and can translate technical details into clear, actionable guidance
- Are comfortable working across teams — from support and sales to product and engineering
- Want to be part of a fast-moving team where your input shapes both the customer experience and the product
Compensation: $95,000-$120,000 base salary and a new hire equity option grant.
Hologram is a fun, upbeat, and remote-first team united by our core values. We trust you to do what’s best for our product, customers, and team members and empower you to make the right calls without heavy bureaucracy.
As part of our team, you'll receive:
- Competitive, transparent pay and equity.
- Unlimited paid time off and flexible scheduling
- We cover 100% of premiums for employees and 95% for dependents on our base medical plan
- We cover 100% of premiums for employees and 80% for dependents on our base dental plan
- We cover 100% of premiums for employees and 99% for dependents on our vision plan
- 14 weeks of family leave
- Monthly benefits budget
- $1,000 sign-on bonus/home office setup stipend
We pride ourselves on celebrating everyone — Hologram is an equal opportunity employer actively working on creating a diverse and inclusive work environment where underrepresented groups can thrive.
Together we’re building something great: a way to help everyone – and everything – stay online and connected.
What to expect in the interview process:
- Intro call with a member of the hiring team
- A series of Google Meet interviews with cross-functional team members and peers
- Google Meet interview with the hiring manager
- Google Meet interview with our CEO
- Reference check
- Background check
Ready to apply?
If you share our values and our passion for connecting the world, we’d love to review your application! For any needed accommodations during the hiring process, please email [email protected].
Even if you don’t meet 100% of the above qualifications, please still consider applying. Studies show that you can still be considered for a role if you meet just 50% of the role’s requirements.
Top Skills
What We Do
The future, as we see it, has millions of devices connected to the internet — everything from citywide bike sharing systems to smarter heart monitors to internet-connected eggs to catch turtle poachers. Hologram is here to connect anything to the internet, via our global cellular platform and network available in over 200 countries and territories.
Honored to be named a Built In 2022 Best Places to Work in the remote-first category.
Why Work With Us
Hologram is a fun, upbeat, and fast-paced team united by our core values of ownership, transparency, and mindfulness. We trust you to do what’s best for our product, customers, and team members. Hologram is an equal opportunity employer actively working on creating a diverse and inclusive work environment where underrepresented groups can thrive.
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