Solutions Consultant

About Firsthand

Firsthand has built the first AI-powered Brand Agent platform, transforming the way marketers and publishers engage consumers through their own AI agents, anywhere online.

While most AI applications in marketing and advertising focus on back-office automation, the Firsthand Brand Agent Platform™ powers front-line consumer engagement. Operating across both owned properties and paid media, Firsthand's Brand Agents make a company’s expertise accessible in real time, adapting to consumers’ interests and guiding them towards the information they need to take action. Central to the platform is Lakebed™, the company’s AI-first data and knowledge rights management system that ensures brands retain full ownership and control of their expertise.

Firsthand is led by Jon Heller, Michael Rubenstein, and Wei Wei, whose previous ventures helped build the foundations of modern digital advertising. Backed by Radical Ventures, FirstMark Capital, Aperiam Ventures, and Crossbeam Venture Partners, Firsthand is shaping the future of AI-driven consumer engagement.

Firsthand is headquartered in NYC, with team members working together in-office three days a week.

About the Role

The Firsthand Solutions Consulting team plays a pivotal role in driving growth and success by helping to bridge the gap between our cutting-edge new technology solution and our clients’ business needs. Solutions Consultants will develop an understanding of market requirements, collaborate with internal and external audiences to fully implement Firsthand’s products and services, and help commercialize and integrate our solutions. This is a multifaceted position encompassing diverse responsibilities, including technical integration, AI experimentation, project management and strategic consultancy, and offers opportunities to contribute significantly to our clients' and our company's success.

You'll be responsible for:

Solution design and implementation

• Collaborate with clients to understand their business objectives and challenges.

• Develop customized experiments and solutions that align with client requirements.

Technical implementation and support

• Work with enterprise clients (Publishers, Advertisers) to configure technical implementations and analyze results.

• Provide technical expertise and guidance to clients during pre- and post-sales processes.

Data and Product Analysis

• Analyze performance of client implementations and generate compelling data analyses and case studies with insights and recommendations for Firsthand clients

• Identify areas for future optimization of Firsthand products

Training and documentation

• Provide training to clients on the use and maintenance of Firsthand solutions.

• Collaborate with Product Management to create training materials and documentation for internal and external audiences.

Who You Are

• 7+ years of demonstrated excellence in a similar role and tech company operating environment, ideally including adtech or martech experience.

• Ability to immerse in the inner workings of complex and innovative new technology like AI and rapidly become a subject matter expert.

• Passion for innovation and helping to define the future of media, marketing, and AI.

• Outstanding written and verbal communication and collaboration skills, including with clients, product management and engineering teams, and C-level executive audiences, with an aptitude for explaining technical concepts to non-technical people and demonstrating high professional integrity.

• Highly organized self-starter with the skills and zeal to take accountability for and leadership of multiple projects and competing priorities.

• Excellent strategic, analytical, and problem-solving abilities.

• Background in consulting and/or degree in computer science a plus.

What You’ll Get From Us

• A rare opportunity to help introduce and guide deep and fundamental change to a fast-moving and innovative industry.

• The opportunity to play an integral role in shaping our company and culture.

• You'll get the learning and development from working with the world's best advertising technology executives, PMs, and engineers on leading-edge technologies and capabilities.

• The opportunity to shape Firsthand and the future of the industry while growing your career and expertise with the company.

• An open, inclusive and professional culture and work environment.

How to Apply

If you are ready to embark on an exhilarating journey at the forefront of AI, seize this incredible opportunity and apply here. We eagerly anticipate hearing from you!

Note: Compensation and equity will be market-competitive for well-capitalized, early stage startups and will be discussed during the interview process.