Solutions Consultant - Crypto

About us:

BVNK provides modern payment infrastructure for businesses. We unify banks and blockchains in a single platform. With BVNK, businesses can send and receive stablecoin payments, convert between currencies, and add stablecoin payments to their checkout. Using our flexible platform, and robust global licensing and compliance expertise, innovators can launch new payment products quickly and compliantly.

We are a diverse team spread across the UK, Europe, South Africa, the US, and APAC, with a shared belief that all payment flows will interact with crypto in the coming decade, and BVNK will be at the forefront of this transformation of the financial system. We have raised $50M in Series B funding from top investors including Haun Ventures, Tiger Global, and Coinbase Ventures, and we're looking for smart, ambitious people to help us build the next generation of payments. 

We're incredibly honored to have made Newsweek's list of The Top 100 Global Most Loved Workplaces 2 years running (2023 and 2024) and to have been recognized by LinkedIn as one of the Top 20 Startups in the UK in 2024.

About this role in the team:

As a Solutions Consultant (Crypto) at BVNK, you will be pivotal in guiding clients through the onboarding process and integrating them into our platform, ensuring exceptional service and value. This role requires a combination of technical expertise, customer-focused communication, and relationship-building skills to support clients throughout their journey with BVNK.

Key Areas of Responsibilities:

• Assist customers with seamless integration of BVNK’s APIs, ensuring smooth technical onboarding.
• Provide technical leadership, identifying best practices for API integration and offering ongoing support during implementation.
• Conduct regular client check-ins to ensure successful integration, troubleshoot technical issues, and continuously drive value.
• Collaborate with cross-functional teams, providing insights to improve products and customer experience while supporting product development based on client needs.
• Offer technical expertise during pre-sales engagements, addressing client inquiries and concerns.
• Foster strong post-integration relationships with key clients, ensuring their technical needs are met and supporting their growth.

What we need from you:

• In-depth technical knowledge of crypto payment rails; experience with stablecoins is a plus.
• Proven experience in Sales Integration, Sales Onboarding, Customer Success, Solution Engineering, Technical Support, or Developer Relations.
• Expertise in managing complex use cases and selecting the best tools to benefit clients.
• Solid understanding of APIs and the ability to effectively communicate with both technical and non-technical stakeholders.
• Strong prioritisation skills with a focus on efficiency and quality.
• A proactive mindset with the ability to anticipate client needs and enhance the user experience.
• Based in Europe, the United Kingdom, or South Africa.

What you can expect from us:

• Fair and competitive salary at every stage of your growth
• Meaningful ownership in the business through our employee option scheme
• Flexible working hours, with hybrid working at its heart
• A culture built on passionate growth-minded people
• A flexible approach to holiday
• Opportunities to travel to our offices around the world
• An open and creative environment where you can help us define the future of BVNK, its culture, and its opportunity sets

At BVNK, we are focused on building a diverse and inclusive team. While you may not meet all of our requirements, we’d encourage you to apply if you meet the majority of our expectations. You may be a great fit for this role or another role in our team.