Solutions Business Development Manager

This is where you save and sustain lives

At Baxter, we are deeply connected by our mission. No matter your role at Baxter, your work makes a positive impact on people around the world. You'll feel a sense of purpose throughout the organization, as we know our work improves outcomes for millions of patients.

Baxter's products and therapies are found in almost every hospital worldwide, in clinics and in the home. For over 85 years, we have pioneered significant medical innovations that transform healthcare.

Together, we create a place where we are happy, successful and inspire each other. This is where you can do your best work.

Join us at the intersection of saving and sustaining lives—where your purpose accelerates our mission.

Role Summary

• We are seeking to hire a Solutions Business Development Manager who will be responsible for building and maintaining relationships with C-suite and the Executive Board of our most important clients. In this role you will identify customer needs and develop the strategic long-term trusting relationships with key clients to accomplish organic growth and long term company objectives.

Essential Duties and Responsibilities

• Develop and nurture relationships with eminent clients, collaborating closely with various departments to ensure flawless working relationships with key accounts.
• Maintain positive relationships with relevant decision-makers and purchasers to successfully implement and compete for every available tender.
• Identify customer needs, satisfy key clients, grow revenue, pinpoint new business opportunities.
• Lead the negotiation of contracts with key accounts, ensuring all terms strictly meet the organization's standards.
• Suggest innovative solutions and serve as the primary contact point for key customers.
• Resolve customer complaints effectively and respectfully, ensuring a positive customer experience.
• Gather, report, and communicate customer feedback on service, technology, and product delivery.
• Research and source new potential clients to expand the company's client base.
• Measure, track, and analyze key account metrics to determine areas for improvement and success.
• Build detailed reports for upper management, providing insights and recommendations.
• Keep up to date with industry and market trends and standard methodologies to stay competitive.
• Work closely with the marketing team to initiate and coordinate the development of action plans to penetrate new markets and implement marketing plans accordingly.
• Provide timely updates to senior management regarding performance and market intelligence.
• Maintain accurate records of all customer databases at all times and ensure high levels of customer happiness.

Qualification & Experience

• Master's degree in Business Administration, Sales, or a similar relevant field.
• 5+ years of experience as a Key Account Manager or Business Development professional.
• Experience in sales and customer service is an advantage.
• Strong negotiation and leadership skills.
• Critical thinking and analytical skills.
• Proven ability to communicate and present effectively.
• Excellent team leadership and collaborative abilities.
• Proficiency in English.

Reasonable Accommodations
Baxter is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please click on the link here and let us know the nature of your request along with your contact information.

Recruitment Fraud Notice
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