Facility:Dayton Children's - Main CampusDepartment:Field Support TeamSchedule:Full timeHours:40Job Details:The Support Analyst position provides front line technology support for customer issues. This includes daily responsibilities for receiving, prioritizing, managing, and resolving reported technical issues. The analyst tracks, documents and resolves customer issues using the Service Desk ticket tracking system, or via other methods in accordance with departmental procedures and ITIL processes.
The Support Analyst will provide support for hardware, software, phone, audio visual, and basic network support to internal users as well as support to remote users. Troubleshoot devices including, but not limited to: desktops, monitors, laptops, thin clients, printers, scanners, cell phones, desk phones, and copiers. The Support Analyst will participate in an on-call rotation and may be called upon to provide after hours phone support.
Department Specific Job Details:
Education Requirements:
- High School Diploma required
- Associates Degree in subject related to Information Technology preferred
Certifications:
CompTIA A+ certification preferred
Job Requirements:
- A minimum of 1-year prior work experience (college education may be substituted if applicable)
- Strong understanding of Active Directory, DHCP, TCP/IP and DNS and how it relates to desktop support
- Understanding of Active Directory security groups, why they are necessary and when they should be used
- Ability to determine what is a client or server issue and follows proper escalation steps
- Self-motivated with the ability to work quickly and independently with minimal supervision
- Effective interpersonal and teamwork skills
- The ability to move equipment and files that weighing up to 50 lbs. is required as well as the ability to bend/kneel frequently while working with equipment
- Key emphasis on customer service skills, proper phone, and email etiquette
- Strong attention to detail and willingness to ask for help when necessary
- Positive and proactive attitude
Education Requirements:
Associates (Required)
Certification/License Requirements:
What We Do
Dayton Children's Hospital is the only facility in the region devoted to the health, safety and information needs of children and their families.
Dayton Children's is staffed by pediatricians, pediatric specialists and clinical staff with special training and experience in caring for children. In addition, everything from room decor to life-saving equipment in is designed with the comfort of children in mind.
As a regional referral center, Dayton Children's draws patients from a 20-county area that includes Ohio and eastern Indiana. Dayton Children's affiliation with Wright State University School of Medicine and accreditation by the Joint Commission on Accreditation of Healthcare Organizations ensures young patients the finest pediatric care available.
Dayton Children's staff of over 200 physicians and residents includes primary care pediatricians as well as subspecialists in over 35 areas of pediatric medicine. Working as a team with the medical staff are more than 3500 employees and volunteers who share a commitment to quality care no matter what their specific titles or duties.
