Solution Implementation Lead

Our Implementation team is committed to creating lasting value for our customers. They advise and guide a wide variety of customers, ensuring each customer launches our platform successfully, adopts it widely and optimizes the value through our hands-on implementation. The Implementation team works closely with our customers to understand their business and structure deployments to maximize their return on investment. They are the voice of the customer internally and partner with all stakeholders to ensure customer success. 

Responsibilities 

• Act as a trusted advisor to key customer stakeholders including supervisors, managers, and directors; puts the customer first, always. 

• Ensure customer satisfaction, product utilization, and proactively course correct to ensure contractual commitments are delivered on time. 

• Use deep product and RCM domain expertise to drive customer revenue and cost opportunities. 

• Independently lead and work with high profile customers to create successful and attainable project plans. 

• Assist in new hire process including but not limited to interviews, on-boarding, training, shadowing sessions 

• Advise customers through design, build, testing, training, and Go-Live phases of an implementation. 

• Help internal and external teams understand key deliverables and proactively mitigate risks to ensure project success. 

• Manage and guide cross-functional team meetings to ensure implementation and ongoing successes; lead product training and product demos. 

• Prepare materials for customer meetings and presentations to demonstrate results and opportunities and track next steps and to-dos. 

• Oversee and participate in testing/QA activities for Janus products. 

• Maintain implementation methodology (documentation, tools, etc.) for products. 

• Partner with Marketing and Product to relay customer feedback relative to our capabilities and messaging. 

• Actively inspire and energize project teams; mentor and manage teams supporting the delivery function. 

Please note that this job description is not intended to be an exhaustive list of all responsibilities, expected outcomes or qualifications associated with the role. Janus reserves the right to make changes and/or assign additional responsibilities of a role within reason at any time with or without notice. 

Qualifications 

• Bachelor’s degree in Business or related field or equivalent work experience.  

• 5+ years of work experience in a customer-facing implementation, customer success, consulting, or account management role. 

• Demonstrated track record of success leveraging product and industry expertise to create measurable outcomes for customers. 

• Independently leads and works with high profile customers to create successful and attainable project plans. 

• Comfortable managing cross-functional teams and creating and presenting executive level presentations. 

• Self-motivated, persuasive, and proactive team player with innovative ideas to inspire team members and customers. 

• Excellent organizational, verbal and written communication skills to be able to work with customers; proven experience building strong internal and external relationships. 

• Strong analytical and problem-solving skills; does not make excuses. 

• Flexibility and comfort working in a dynamic and constantly changing environment. 

• Has fun, celebrates success, and contributes to a positive culture! 

• Experience working at health system or healthcare technology company preferred. 

• Experience working at a software as a service (SaaS) company preferred. 

• Experience working in a high growth environment preferred.  

Travel Requirements 

This role does require domestic travel.  These travel expectations will be communicated by the department manager or executive. Janus is committed to providing as much flexibility and advanced notice as possible related to scheduling travel. 

Physical Demands 

This job operated in a professional remote or in-office environment. This job uses standard office equipment. This job is largely a sedentary role; however, the employee has the flexibility to move as needed. Constantly operates a computer, phone, keyboard, mouse, and other office equipment. The employee frequently communicates with internal and/or external people. Must be able to exchange accurate information in a timely manner. Must be able to recognize objects from short and long distances.