The Solution Engineer (SE) supports sales productivity and deal flow by securing the “technical close” in complex solutions. The SE collaborates with sales, service, development, and technical support resources to ensure proposed deals include technical solutions that accurately address customer needs and are appropriately supported by key technical stakeholders and decision-makers.
Primary Responsibilities
- The Solution Engineering Team's primary responsibility is to assist their assigned Account Managers and Partners with the technical sales activities in new and existing opportunities. Each SE is expected to work independently in our fast-paced environment.
- The responsibilities of the SE include:
- Understanding and qualifying customer requirements,
- Delivering sales presentations,
- Presenting technical information about SPHERE products and services,
- Conducting product demonstrations and walkthroughs,
- Managing all phases of Proof of Concepts including installations and final technical presentation,
- Integrating SPHERE solutions into the customer’s environment,
- Presenting at webinars/seminars,
- Responding to RFP's and RFI's and the technical development of SPHERE Partners.
- The SE must be able to articulate the importance of an automated data visibility, cleanup, and ongoing management solution within Data Governance, Identity and Access, and Privileged Access.
- The SE must be able to provide industry best practices recommendations within the Data Governance, Identity and Access and Privileged Access spaces.
Required Skills and Experience:
- A minimum of 4+ years in a customer-facing role, preferably selling technology to Fortune 500 companies.
- Demonstrated strong written, oral, and presentation skills with the ability to discuss highly technical concepts with all audiences, ranging from technical engineers to non-technical executive-level decision-makers.
- Extensive knowledge of Active Directory and related Directory Services.
- Extensive knowledge of Windows and Unix File systems. (Share, NTFS/CIFS and NFS Permissions)
- Experience conducting fast-paced POC’s with complex solutions.
- Exposure to Cloud-based collaboration solutions (such as Office365).
- Exposure to PAM Account Vaulting solutions (such as CyberArk and BeyondTrust).
- Exposure to IAM platforms (such as SailPoint).
- Exposure to Microsoft Exchange preferably in a systems administration role.
Success Factors:
- Self-motivated
- Exceptional technical skills
- Customer-focused
- Adaptable in a fast-paced, changing environment
- Sense of humor
Success Metrics:
- Achieves assigned productivity and revenue quotas.
- Maintains deal through-put in early deal-sales process steps.
- Achieves product growth targets for the assigned geography, channel, sales team, or account base.
- Maintains high customer satisfaction ratings that meet company standards.
Travel:In Territory – as required to perform functions of the job.
Top Skills
What We Do
SPHERE is the pioneer of Identity Hygiene. We are dedicated to helping customers ensure that identities and access are only permitted where they should be, to achieve an ongoing state of Identity Hygiene. Our SPHEREboard platform provides the automation and intelligence to clean up messy permissions and ownership, as well as provide a proactive security posture consistent with today’s cybersecurity goals and regulatory mandates
