Our world is transforming, and PTC is leading the way. Our software brings the physical and digital worlds together, enabling companies to improve operations, create better products, and empower people in all aspects of their business.
Our people make all the difference in our success. Today, we are a global team of nearly 7,000 and our main objective is to create opportunities for our team members to explore, learn, and grow – all while seeing their ideas come to life and celebrating the differences that make us who we are and the work we do possible.
Key Responsibilities, in no particular order:
- Drive and support Implementation Services Attachment: Supporting the assigned BSM on Pre-sales opportunities to support the ARR growth and long-term customer satisfaction through implementation excellence
- Advisory Services: Provide technical advisory services and mentorship for PTC partners
- Support Field Readiness and Continuous Improvement: Support PTC’s Internal segment processes, the Partner Hub and solicit feedback from the field for segment considerations,
- Best Practice development and Scale: Provide implementation subject matter expertise to Service Offer Management (SOM) to build offerings
- Partner Support: Develop documentation to support partners as they implement PTC ALM solutions
- Cross functional Collaboration: Provide segment specific subject matter expertise in cross functional initiatives
- Community Practice Evangelism: Share segment/industry specific expertise throughout the technical community of practice. DTAS and Service partners
- Customer Escalation Support: Act as an advisor on escalated accounts
Day-To-Day:
- Develop & present technical presentations and customized demonstrations of PTC Codebeamer to customers, prospects & partners
- Organize and support technical workshops based on customers’ and partners’ business needs
- As a solution finder, consult on potential solutions and/or alternatives to key customer and partner challenges
- Act as technical project manager for customer projects, working with our partners, solution centers & R&D
- Analyse customers’ processes and PTC solution value to support the use of core product in line with best practice guidance
- Create technical documentation, including guides, best practices, and reference materials, to empower customers to make the most of our products in a scalable and efficient way
- Investigate and resolve technical issues, working closely with the customer and our engineering teams to find effective solutions
- Contribute to the creation of reference architectures and frameworks that enable customers to scale and optimize their use of our software.
Preferred Skills and Knowledge:
- Excellent relationship building capabilities, high-energy & results-oriented with a customer first mentality
- Problem-solving and troubleshooting skills
- First class attention to detail, solution-finding
- Excellent presentation skills
- Excellent written & verbal communication skills in English is mandatory
- Knowledge of the ALM space with associated technologies
Preferred Experience:
- Experience in programming language (Java, C++, JavaScript, etc.)
- Experience in one of relational Database technology (Oracle, MySQL, PostgreSQL)
- Previous software consulting experience in the role of solution, technical or application architect
Basic Qualifications:
- Mechanical Engineering or Computer Science bachelor’s degree / master’s degree or equivalent
- Minimum 5 years professional experience in a similar role
Life at PTC is about more than working with today’s most cutting-edge technologies to transform the physical world. It’s about showing up as you are and working alongside some of today’s most talented industry leaders to transform the world around you.
If you share our passion for problem-solving through innovation, you’ll likely become just as passionate about the PTC experience as we are. Are you ready to explore your next career move with us?
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What We Do
PTC (NASDAQ: PTC) unleashes industrial innovation with award-winning, market-proven solutions that enable companies to differentiate their products and services, improve operational excellence, and increase workforce productivity. With PTC, and its partner ecosystem, manufacturers can capitalize on the promise of today’s new technology to drive digital transformation.
