Murex is a global fintech leader in trading, risk management and processing solutions for capital markets.
Operating from our 19 offices, 3 000 Murexians from over 60 different nationalities ensure the development, implementation and support of our platform which is used by banks, asset managers, corporations and utilities, across the world.
Join Murex and work on the challenges of an industry at the forefront of innovation and thrive in a people-centric environment.
You’ll be part of one global team where you can learn fast and stay true to yourself.
The team:The Operate team provides Murex internal and external client technical support to restore normal operations with minimal impact on clients’ business.To support efficiently all types of critical incidents, the team has become highly skilled in collaborating cross functionally and working under pressure while continuously learning new skills/technologies and obtaining transversal application knowledge in a rapid evolving environment.By joining our team, you can evolve on the long run by taking on new responsibility: technical support, streams contribution, tooling, shift management and leadership.What you’ll do:
- Provide follow the sun support model (diverse shifts) on technical issues by analyzing, diagnosing, and providing solutions to 3 types of clients across all regions: Internal, SaaS, On premises.
- Leverage your knowledge and experience to handle client blocking production issues on the Mx3 platform through a call in a timely and accurate manner.
- Build a high technical expertise horizontally across various MX.3 components to be able to deliver a high quality of support.
- Collaborate between various teams (Dev, Product, DevOps, Infrastructure, Client services….) on problem resolution.
- Provide operability feedback to Product teams based on the incidents raised during BAU.
- Embedment opportunities on production readiness and new development to make sure the product is production ready from an operability perspective.
- Develop support processes, solutions and troubleshooting guides, Techtalks.
Who you are:
- Eager to learn latest Murex technologies.
- Passionate about problem solving and troubleshooting technical issues.
- Ability to work under pressure in operations and support scopes.
- Good communication skills and presentation skills.
- Good team player to interact with our team across different regions.
- Advanced Level of English is mandaroty.
If you have relevant technical experience we expect you have:
- Programming Skills: Java (C, C# and python are a plus).
- Database Skills: SQL query building and performance analysis (Database administration skills for Sybase and Oracle are a plus).
- Operating Systems power user skills: Linux (Bash scripting is a plus).
Why should you join us:
- Join a global market leader with a strong people-first focus.
- Excellent Medical, dental, and short & long-term disability programs.
- Paid 20 days holiday and 5 days sick leaves.
- Be part of a diverse and inclusive team.
- Work in an agile environment where you can collaborate with global teams from various expertise.
- Opportunity to travel the world!
At Murex, we believe in providing equal opportunities for all employees and job applicants. Discrimination or harassment based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws is strictly prohibited.
This policy applies to all aspects of employment, including recruitment, hiring, placement, promotion, termination, layoff, recall, transfer, leave of absence, compensation, and training. Our commitment to fairness and inclusivity lies at the heart of everything we do.
Top Skills
What We Do
We are the long-term technology partner for the capital markets, working with financial institutions in over 60 countries to adapt and evolve their IT systems. In a changing financial world, our technology is designed to help our 57,000 daily users respond to the challenges they face today and build foundations for the future.
MX.3 is our award-winning open platform that sits at the heart of our clients’ IT infrastructure. This agile foundation brings together a specialized set of business process to deliver regulatory and business ready solutions, across asset classes, business functions and sectors.
The modular platform means clients can consolidate and grow their IT infrastructure step-by-step, at a lower cost and delivering immediate, tangible business value.
• Consolidate inefficient legacy systems
• Manage cost pressures and reduce TCO
• Improve regulatory time-to-market and efficiency
For over 30 years Murex has invested in developing the leading technology solution for capital markets participants, from banks and brokers to energy and commodities firms. Today we have over 2,500 employees in 19 countries who are committed to helping our customers, from disruptive market entrants to some of the most established global players, navigate the changing financial landscape.
As the capital markets continue to evolve, we will keep investing to make sure that our clients, our company and our people can do the same.
As you plot your course, we’ll be with you every step of the way.
