Software Support Specialist

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Want to join a team with a mission to improve and save lives?  

We continually look for motivated and skilled individuals who are interested in supporting our customers – healthcare professionals who use our products to help patients and their communities.

We currently have the following opportunity available - please contact us for more details!

Provide customer support for Elekta software solutions in an efficient and professional manner. Primarily support is for the Elekta ONE Oncology Information System (MOSAIQ) with scope to encompass Elekta Treatment Delivery Systems, Elekta Treatment Planning Systems, and other Software applications.

RESPONSIBILITIES  

• Provide phone and email support, technical advice & “Help Desk” support as appropriate to customers
• Maintain knowledge of current and past Elekta Software products
• Liaise with other members of the Software team to address any existing Customer concerns promptly & effectively.
• Excellent verbal and written communication skills
• Provide Technical/analytical skills in PC/Network Computing and Operating systems relating to issues concerning the software application
• Provide Technical/analytical skills relating to the software and it’s integration with Microsoft server/workstation operating systems Citrix and Cloud solutions
• Ability to troubleshoot/diagnose issues with software and hardware interfaces, including DICOM connectivity and transfer
• Participate actively in the support and training of new staff and others as required.
• Work on “complex problems” where analysis of situations or data requires in-depth evaluation of various factors
• Work with internal teams, including Applications and Escalations teams, to resolve customer issues
• Initiates and actively pursues projects (as required)
• Provide on-site Applications Support on Elekta Software and Oncology solution for Upgrades, migrations, etc
• HL7/ESI support and troubleshooting. 
• Other duties as assigned or requested.
• Some travel required to customer sites and conferences.

RELEVANT KNOWLEDGE, SKILLS AND COMPETENCIES -  

• Bachelor’s Degree in Radiation Therapy, Dosimetry, Nursing, Medical Physics or IT-related fields
• Minimum 3 years working in the Oncology Field within a Hospital or Cancer Centre setting
• Strong verbal and written communication skills
• Strong technical skills (PC/Network Computing and Operating Systems)
• Strong presentation skills (ability to communicate effectively to a group)
• Ability to effectively interact with customers (via phone and face-to-face)
• Highly motivated, results-orientated and able to work independently
• Strong Problem-Solving skills with the ability to work under pressure
• Familiarity with curriculum development process and educational methodology
• Preferred experience with at least one of the following Elekta products: Elekta ONE Oncology (MOSAIQ, SmartView, Analytics), Elekta ONE Planning (Monaco) and Elekta Treatment Delivery Systems
• Familiarity/proficiency with the following: Outlook, Word, Excel, PowerPoint, Salesforce
• Familiarity/experience with
  • Microsoft desktop and server operating systems
  • Microsoft SQL Server
  • Citrix and related infrastructure and administration
  • Cloud-based Solutions
  • HL7 messaging/ESI
• Willingness to travel