Software Support Engineer (Level 2)

Imagine yourself…

• Growing your expertise and expanding your skillset with every project.
• Thriving in a supportive team environment that inspires you to strive for excellence.
• Collaborating with a vibrant, diverse, global team.

It’s all possible with a role at Esko. Esko, a Veralto company, is a global provider of integrated software and hardware solutions that accelerate the go-to-market process of packaged goods. Our integrated platform and comprehensive tools empower retailers, pre-media and trade shops, manufacturers, and converters to manage best-in-class packaging design and print processes.

Innovation in the is built into the DNA of our business: every day, we challenge ourselves to be better by seeking out new ways to elevate our products, our processes, and our people.

We also know that innovation and ingenuity starts with prioritizing a diverse workforce and a deeply inclusive workplace. We encourage people from all backgrounds to apply to our positions. 

Reporting to the Support Software Manager, the Level 2 Software Support Engineer is responsible for providing second line assistance to Software Support Engineers worldwide, as well as taking advantage of language skills to provide direct support to customers with specific language needs. This job is typically home-based.

In this role, a typical day will look like:

• Utilizing your product knowledge to help first line Support Engineers in complex customer cases.

• Providing direct support to customers with specific language needs (typically non-English speaking), as well as to Solution Onboarding engineers and distributors/resellers.

• Having a close collaboration and coaching with first line Support Engineers, helping raising the overall team knowledge.

• Being able to lead & take ownership of small projects such as escalation management, leading meetings, etc.
   

The essential requirements of the job include:

• 5+ years experience of advance usage/support of one or more key Esko solutions as Color Engine & Pack Proof, WebCenter and/or Automation Engine. Experience with more Esko products is a plus.

• Good level of English and Spanish languages. Capacity to speak other languages as Italian, Dutch, French or German are a big plus.

• Familiarity with both OS's macOS and Windows. Good IT troubleshooting skills are a plus too.

• Great team-playing skills! This job is all about team collaboration: with your own Level 2 Support colleagues, with the Level 1 Support team, with the R&D department, with customers, etc.

Esko is proud to part of the Product Quality & Innovation segment of Veralto (NYSE: VLTO), a $5B global leader dedicated to ensuring access to clean water, safe food and medicine, and trusted essential goods. When you join Veralto’s vibrant global network of 16,000 associates, you join a unique culture and work environment where purpose meets possibility: where the work you do has an everyday impact on the resources and essentials we all rely on, and where you’ll have valuable opportunities to deepen your skillset, pursue your ambitions, and grow your career. Together, we’re Safeguarding the World’s Most Vital Resources™—and building rewarding careers along the way.

At Veralto, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve.  Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.
If you’ve ever wondered what’s within you, there’s no better time to find out.

Unsolicited Assistance

We do not accept unsolicited assistance from any headhunters or recruitment firms for any of our job openings. All resumes or profiles submitted by search firms to any employee at any of the Veralto companies, in any form without a valid, signed search agreement in place for the specific position, approved by Talent Acquisition, will be deemed the sole property of Veralto and its companies. No fee will be paid in the event the candidate is hired by Veralto and its companies because of the unsolicited referral.