Software Services Data Analyst - Remote

Join a dynamic team at the pulse of global markets, where we deliver innovative software and service solutions for essential financial reporting and capital markets transactions. At DFIN, we are a values-driven organization that empowers you to build a fulfilling career while bringing your authentic self to work every day. Our "Win as One" mentality ensures that our team's success is directly linked to Client, Shareholder and Employee Satisfaction.
Recognized by Newsweek as one of AMERICA'S MOST LOVED WORKPLACES® for three consecutive years and a Built In Best Places to Work for six years, we are committed to our employees' total wellbeing. Enjoy competitive compensation, a flexible workplace, comprehensive benefits, and opportunities for professional growth. Bring your passion and talents to DFIN - because being YOU thrives here.
Summary:
DFIN is seeking a Software Services Data Analyst (individual contributor) responsible for gathering and programmatically analyzing data from disparate systems and producing insights to solve business problems for Software Services.
Responsibilities:

• With guidance from Support Operations Engineering and the Director of Support Operations, create data workflows and visualizations to analyze and predict client and KPI trends.
• Identify revenue and cost-saving opportunities through systematic data analysis.
• Work with stakeholders to streamline and automate existing data workflows.
• Ingest and programmatically analyze data from multiple sources, including Salesforce, Zendesk, Skilljar, Certinia, and others.
• Work within organization and cross-functionality to establish and adhere to Data Governance strategy and best-practices.
• Visualize data using Power BI.
• Establish technical and business validation rules to cleanse data.
• Perform other duties as assigned.

Qualifications:

• Bachelor's degree or equivalent experience in data-related field.
• Experience programmatically analyzing large data sets.
• Competence with programmatic data analysis software, such as Python, R, or similar.
• 1-3yrs in client-facing support or pro services roles.

Preferred Skills:

• Track record of delivering and communicating ROI related to data-driven initiatives.
• Strong visual communication skills.
• Ability to draw correlations between dissimilar datasets to create actionable insights.

It is the policy of Donnelley Financial Solutions to select, place, and manage all its employees without discrimination based on race, color, national origin, gender, age, religion, actual or perceived disability, veteran's status, actual or perceived sexual orientation, genetic information or any other protected status.
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