Software Implementation Specialist

Software Implementation Specialist
 

Title: Software Implementation Specialist
 

Department: Customer Success
 

Reports to: Professional Services Manager

Who We Are:

SureCost is the leading provider of pharmacy purchasing and inventory management solutions. Our SaaS platform empowers pharmacies across the nation to streamline their operations, reduce costs, and stay compliant in an increasingly complex and competitive landscape. We are committed to delivering innovative solutions to pharmacies so they can simplify their daily activities and focus on providing the best patient care possible. If you're looking for a role where you can make a meaningful impact in communities across the country, all while earning a competitive salary, you've come to the right place.

At SureCost, we think work/life balance should have, well, balance. With team members across the United States, we value the freedom of fully remote work, flex hours, and unlimited PTO.

What You’ll Do: 

As a Software Implementation Specialist, you will be the key point of contact for new customers, ensuring they successfully implement and integrate SureCost solutions into their workflows. You’ll work closely with customers and internal teams to provide training, technical support, and best practices to drive successful adoption.

• Own the onboarding process for new SureCost customers, from initial setup to full adoption.
• Work directly with customers to configure their accounts, optimize workflows, and ensure a seamless transition.
• Provide virtual training sessions and support to help customers maximize the value of our platform.
• Manage technical and project-related aspects of onboarding, tracking progress and providing updates to stakeholders.
• Act as a trusted advisor to customers, guiding them through best practices and ensuring their business needs are met.
• Troubleshoot and resolve customer issues, escalating complex problems to the appropriate teams when necessary.
• Document interactions and customer progress in the help desk ticketing system.
• Collaborate with internal teams, including Solutions, Support, and Product, to improve processes and customer experience.
• Provide post-deployment support and proactively engage with customers to ensure continued success.
• Participate in an on-call rotation for emergency customer support needs.

What You’ll Need:
 

• At least 3 years in B2B Project Management, Account Management, or a similar role
• Strong written and verbal communication skills, including the ability to train and present to customers
• Ability to break down complex workflows and provide clear solutions
• Highly organized, self-directed, and able to manage multiple projects in a fast-paced environment
• Understanding of business strategy, goals, and operational workflows
• Comfortable using data tools like Excel, Google Analytics, or CRM platforms like HubSpot
• Ability to build relationships, provide guidance, and ensure customers succeed with our solutions

Nice To Have: 

• Experience leading SaaS implementation for healthcare clients (configuring software, gathering requirements, training users, and managing project timelines)
• Experience using HubSpot in prior roles

Perks and Benefits:

We are proud to offer generous benefits including:

• Fully Remote
• Unlimited PTO (Highly suggested 3-week minimum)
• Flex Hours
• 100% healthcare premiums covered for employees 
• 70% healthcare premiums covered for dependents
• Low cost-to-employee vision and dental
• Automatic 3% employer addition to 401k
• 12 weeks of fully paid Parental Leave 
• Technology stipend to cover the equipment you need to set up your home office
• Professional development reimbursement

The estimated base salary range for this role is $60-67k/year along with an annual bonus, based on individual and company performance. The estimated salary range reflects an anticipated range for this position. The actual base salary offered may depend on a variety of factors, including the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, business needs, geographic market, and often a combination of all of these factors. The actual base salary offered will be in accordance with state or local minimum wage requirements for the job location.

SureCost is an equal opportunity employer, dedicated to a policy of non-discrimination on the basis of race, color, religion, sex, national origin, ancestry, age, disability or any other characteristic protected by law. 

We are required by federal law to verify the identity and employment eligibility of all persons hired to work in the United States. We participate in E-Verify (Employment Verification). We will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with the information from each new employee's Form I-9 to confirm work authorization.

Please be advised that, if selected for this position, a background check will be conducted as a condition of employment upon acceptance of a contingent job offer.