Ushur is transforming the way enterprises communicate and engage with customers. Fueled by consumer’s self-service demands, enterprises are modernizing customer engagement and experience models. Ushur is fast becoming the platform of choice for Customer Experience Automation™, enabling these enterprises to leapfrog their digital native counterparts and deliver delightful customer and employee experiences. With cutting-edge Conversational AI, Machine Learning and Intelligent Process Automation technologies, Ushur has enabled Fortune 100 enterprises including some of the world’s most well known brands in healthcare, insurance, banking and financial services sectors to automate their customer engagement. Cloud-native, 100% no-code and purely workflow-driven, Ushur empowers citizen developers within business operations teams to build AI-powered, fully-automated and omni-channel experience to digitally transform customer journeys end-to-end.
Designation: Software Engineering Manager
Location: Bangalore
Experience: 10+ Years
What You'll Do:
*Manage a team of engineers developing highly scalable, performant, easily maintainable & well-tested product features
*Exude a strong sense of feature & delivery ownership, agility, and an urge for continuous learning
*Develop and maintain an extremely strong culture of engineering innovation, within the teams
*Ensure the delivery of technical initiatives through design to agile development phases
*Help creatively solve business problems by supporting the necessary backend, frontend, and API infrastructure
*Evaluate engineering requirements and design proposals in a technical capacity, in collaboration with Product Management
*Evaluate and develop the technical performance of individual contributors within the team
*Effectively collaborate with other teams across the organization to meet the release expectations
*Be in touch with the latest frameworks in the industry, and be influential in all choices related to Ushur's SaaS application stack
*Evaluate requirements and work with PMO to create a project plan
*Effectively facilitate daily stand-ups, early risk identification and mitigation, dependency resolution, follow-ups for gap-closure, etc.
The experience you need:
*10+ years of professional software development experience, which includes substantial & demonstrable implementation expertise using Java.
*3+ years of direct people management experience in a techno-managerial capacity
*Strong ability to write and evaluate code
*Strong track record of delivering complex projects on time
*Any certifications- PMI or Scrum
*An expert scrum master and an Agile practitioner
*Demonstrated the ability to lead teams of highly skilled developers
*Extensive prior work with cloud-based SaaS platform(s); broad experience developing high-throughput backend systems, microservices, API layers, etc.
*Working experience in Spring, Spring Boot, or related java frameworks, RESTful API design and development, event-driven architecture
*Knowledge of distributed systems, proficiency working in Linux environment
*Strong Software development fundamentals, architecture, algorithms, and problem-solving skills
*Deep understanding of observability concepts and tooling.
*Excellent written and verbal communication, strong organizational skills, and attention to details
Preferred :
*Experience with Amazon AWS services, CICD
*Understanding of distributed systems, asynchrony, and message-based architectures
*Experience with NoSQL databases like MongoDB
*Experience working in a load-balanced, large, stateless microservices environment
*Bachelor/Masters in Computer Science or a related field
Why you want to Work with Us:
Great Company Culture. We pride ourselves on having a values-based culture that is welcoming, intentional, and respectful. Our internal NPS of over 65 speaks for itself - employees recommend Ushur as a great place to work!
Bring your whole self to work. We are focused on building a diverse culture, with innovative ideas where you and your ideas are valued. We are a start-up and know that every person has a significant impact!
Rest and Relaxation. 20 days of flexible leaves per year, Monthly Wellness Friday (aka a day off to care for yourself), and more!
Health Benefits. Preventive health checkups, Medical Insurance covering the dependents, wellness sessions, and health talks at the office
Keep learning. One of our core values is Growth Mindset - we believe in lifelong learning. Certification courses are reimbursed. Ushur Community offers wide resources for our employees to learn and grow.
Flexible Work. In-office or hybrid working model, depending on position and location. We seek to create an environment for all our employees where they can thrive in both their professional and personal life.
About Ushur I Ushur Products I Why Iron Pillar Invested in Ushur I Automating Insurance CX: Is RPA Really the Answer I Low-Code vs No-Code: What is the Difference? I Customer Experience: A New Frontier for Intelligent Automation I What is Silent Listener Capability I The Different Types of Chatbots Demystified
Top Skills
What We Do
Ushur delivers the world’s first AI-powered Customer Experience Automation™ platform that has been purpose-built, from the ground up, to intelligently automate entire customer journeys, end to end. Designed to deliver delightful, hyper-personalized customer experiences through rapid issue resolution and unified, omnichannel engagement, Ushur is the first-of-its-kind system of intelligence. It combines Conversational Automation and Knowledge Work Automation in a No-Code, Cloud-native, SaaS platform to digitally transform every step of the complete enterprise customer experience – from Micro-engagements™ to entire customer journeys.
Backed by leading investors including Third Point Ventures, 8VC, Pentland Ventures, Aflac Ventures and Iron Pillar, Ushur’s Customer Experience Automation™ solutions are currently in production at some of the leading insurance providers across the globe including Irish Life, Unum, Aetna, Cigna and Tower Insurance.
Learn more at: www.ushur.com
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