Software Engineer III

At PDI Technologies, we empower some of the world's leading convenience retail and petroleum brands with cutting-edge technology solutions that drive growth and operational efficiency.

By “Connecting Convenience” across the globe. We empower businesses to increase productivity, make more informed decisions, and engage faster with customers through loyalty programs, shopper insights, and unmatched real-time market intelligence via mobile applications, such as GasBuddy. We’re a global team committed to excellence, collaboration, and driving real impact. Explore our opportunities and become part of a company that values diversity, integrity, and growth.

Role Overview

We are seeking a software engineer to provide second-tier software support for a large-scale ERP solution. The ideal candidate is familiar with T-SQL and C# and can troubleshoot issues with database performance, C# web services, Windows services, and both web and Windows applications. Must have excellent communication skills and be comfortable working in a fast-paced environment with customers and other stakeholders within PDI.

Key Responsibilities

• Actively support and develop software solutions for PDI products
• Troubleshoot and resolve software issues with due urgency and maintain thorough documentation of all software solutions
• Perform engineering level tests to find defects; troubleshoot and debug production issues
• Guides and trains less experienced engineers
• Partner with Product Management to consult on solution feasibility and high-level effort estimation
• Prepare and provide case status and risk assessments to their manager with appropriate levels of detail to ensure customer issues are properly escalated and prioritized
• Use a disciplined approach in an Agile environment to assist in analysis and determination of preferred solutions to technical challenges
• Work with Product Owner to clarify and estimate feature work

Qualifications

• 5-9 years’ experience designing and developing new or maintaining existing software applications in a software product development environment
• Proficiency required in all of the following: .Net and C#
• Proficiency required in SQL performance troubleshooting and tuning
• Familiarity with the Microsoft Visual Studio IDE and the use of Azure DevOps
• 2+ years of practical experience with Agile development methodologies
• Highly motivated self-starter with a desire to help others and take action
• Requires strong written and verbal communication skills with the ability to translate technical concepts into non-technical terms
• Ability to independently work as a contributing member in a high-paced and focused team
• Ability to multi-task and prioritize tasks with competing deadlines
• Strong problem-solving and analytical skills with the ability to work under pressure
• Ability to socialize ideas and influence decisions without direct authority
• Collaborative in nature with a strong desire to dig in and learn independently and as well as through asking questions
• Considers ‘best-practice’ standards, as well as departmental policies and procedures
• Computer science fundamentals: OOP, design patterns, data structures & algorithms

PDI is committed to offering a well-rounded benefits program, designed to support and care for you, and your family throughout your life and career. This includes a competitive salary, market-competitive benefits, and a quarterly perks program. We encourage a good work-life balance with ample time off [time away] and, where appropriate, hybrid working arrangements. Employees have access to continuous learning, professional certifications, and leadership development opportunities. Our global culture fosters diversity, inclusion, and values authenticity, trust, curiosity, and diversity of thought, ensuring a supportive environment for all.