The Director of Software is responsible for overseeing the successful implementation, support, and maintenance of software solutions within their assigned region. This role involves leading and developing high-performing technical teams, fostering collaboration with regional leadership, and ensuring seamless software expertise from pre-sales support through long-term customer service.
Your tasks
Position Summary: The Director of Software is responsible for overseeing the successful implementation, support, and maintenance of software solutions within their assigned region. This role involves leading and developing high-performing technical teams, fostering collaboration with regional leadership, and ensuring seamless software expertise from pre-sales support through long-term customer service.
Key Responsibilities:
- Leadership and Team Management: Lead, mentor, and inspire teams of technical experts, including implementation specialists, support specialists, and project managers, to deliver top-tier software solutions and customer service. Build a collaborative team environment that promotes professional development and goal achievement.
- Performance Metrics and Strategy Development: Establish, track, and report on key performance indicators (KPIs) to measure the effectiveness of software implementation and support. Collaborate with regional leadership to refine and enhance strategies that drive customer satisfaction and operational success.
- Strategic Collaboration: Work closely with the regional leadership team to contribute insights and strategic planning for business growth. Leverage industry knowledge to support the organization’s overall vision and long-term goals.
- Organizational Structure and Capacity Planning: Design and maintain an organizational structure that supports efficient software implementation, technical training, and exceptional customer service. Ensure adequate resource allocation and skill development across all stages, from pre-sales support to ongoing customer maintenance.
Qualifications:
- Education: Bachelor’s degree in Business, Computer Science, Information Technology, or a related field. Advanced degree is a plus.
- Experience: Minimum of 5 years of experience in IT, software application support, or software deployment, with a proven track record of leading technical teams and delivering software solutions at scale.
- Skills and Competencies:
- Strong leadership and interpersonal skills, with the ability to manage cross-functional teams effectively.
- Excellent analytical skills, with the ability to interpret and leverage KPIs to drive performance improvements.
- Strategic thinker with strong collaboration abilities.
- Demonstrated knowledge of software implementation and support best practices.
Your profile
What We Do
Kardex is a global industry partner for intralogistics solutions and a leading provider of automated storage solutions and material handling systems.
Kardex consists of two entrepreneurially managed divisions, Kardex Remstar and Kardex Mlog. Kardex Remstar develops, manufactures, and maintains dynamic storage and retrieval systems, while Kardex Mlog offers integrated material handling systems and automated high-bay warehouses.
Kardex also acts as a global AutoStore™ partner, offering flexible and modular storage and order fulfillment solutions. Kardex Remstar, Kardex Mlog, and Kardex AutoStore are partners to their customers throughout the entire life cycle of a product or solution, starting with the assessment of customer requirements, through planning, realization, and maintenance of customer-specific systems, to ensuring high availability and low life cycle costs by means of customer-oriented life cycle management.
The Group employs around 2,500 people in over 30 countries. Kardex Holding AG has been listed on the SIX Swiss Exchange since 1989.
.jpg)
