Software Development Manager

With a company culture rooted in collaboration, expertise and innovation, we aim to promote progress and inspire our clients, employees, investors and communities to achieve their greatest potential. Our work is the catalyst that helps others achieve their goals. In short, We Enable Possibility℠.

Software Development Manager

At Arch Insurance International we put technology at the center of everything we do. This combined with our passion for our customers drives us to produce innovative solutions which aim to delight. This has helped us grow by approximately 30% last year and this trajectory is planned to continue.

Over the past 2 years we have invested significantly to move away from the traditional approaches to IT within financial institutions and to a framework focused on products. Through this we have embedded agile teams aligned to each function in the company. Each agile team has dedicated team members and is focused on key customer outcomes. This has done away with the overbearing bureaucracy you often find in financial organisations and instead made us nimble and fast to change.

The General Insurance domain consists of two of these agile teams which are focused on the complete customer journey for our International General Insurance business: International (Inc. Australia), Digital Trading (e/Integrated trading and CRM).

Job Summary

As Software Development Manager, working closely with the General Insurance International Digital Product Manager you will be responsible for planning development and directing the team during sprint. You will coordinate the creation, design, development, support and continuous improvement of applications in accordance with established programs and company objectives, providing technical guidance where needed, whilst ensuring the use of sound engineering practices and effective use of resources. You will be managing Business Systems Analysts, Software Developers and Quality Assurance Engineers, assisting individual team members to set smart objectives and personal development plans whilst also ensuring that they are then able to execute against them.

You will have excellent communication skills, employ active listening techniques and be confident in your knowledge and approach to ensure smooth collaboration with our General Insurance customers, all the way up to exec level.

In this role you will

• Manage International Agile team(s) to deliver new software as well as maintain and support past and future solutions utilizing Agile software development best practices.
• Oversee Agile ceremonies and work with Developers, QA’s and Business Systems Analysts to clarify and refine user stories.
• Collaborate with Digital Product Managers, stakeholders, other IT teams and customers in understanding business needs.
• Ensure that team maintain coding, compliance and security standards.
• Lead on the technical design, development and delivery of new features and in the resolution of critical software related issues.
• Manage team resource scheduling. Monitor and assess progress according to schedule and guidelines.
• Working with the Domain Owner to Coordinate the efforts of third-party and outsourced software development vendors.
• Review and approve specifications, designs and other technical documentation prepared by the team.
• Ensure adherence to standard governance, operational guidelines and production support SLA’s.
• Work with the Domain Owner to assist in the management and mentoring of staff to accomplish results through effective recruitment, selection, training, development, performance management and recognition.

You should apply if You

• Take accountability for delivering what your team and customers need to succeed.
• Have expertise in theoretical and practical application of software engineering best practices, methods and techniques.
• Have experience of Policy Administration Systems within the General Insurance SME Commercial Market; Insurer, Broker and/or MGA.
• Have experience of people management.
• Have experience with Agile software development frameworks and processes
• Have a T- shaped skill set. In depth knowledge and experience in developing software applications within a specific software platform or technology and broad knowledge of related technologies.
• Are proficient in .Net, C#, HTML5, CSS, XML, Windows, IIS and SQL Server.
• Have JavaScript/TypeScript development exposure and/or experience with frameworks like React, Angular, AJAX etc.
• A Strong understanding of server-side software, scalability, performance, and reliability.
• Have extensive knowledge of source code change management e.g. GitHub.
• Have demonstrable experience of continuous delivery, integration and deployment tools like GitHub Actions, Harness, SonarQube, Jfrog Artifactory and Jenkins.
• Have an understanding of automated testing using tools like Mabl and X-Ray
• Have excellent interpersonal and communication skills. Ability to discuss, articulate and simplify technology to non-technical people.

Nice to haves

• Bachelor’s degree in Computer Science / Engineering, or equivalent work Experience.

More about us

By choosing Arch Insurance International you will become a part of forward thinking and dynamic environment, where big ideas become reality. You will be given support, guidance, and excellent opportunity to develop your career to the fullest. 

We understand and value the importance of work life balance and offer hybrid model of working with lots of flexibility. Our benefits package includes generous pension contribution, private medical and dental insurance for you and your family, annual bonus and share save scheme. You will also be given benefit allowance to spend on our flexible benefits (gym membership, cycle to work scheme, electric vehicle lease, rail travel season ticket loan, tech scheme, different discounts and more…)

At Arch Insurance International we believe diversity and inclusion is key for creating good employee experience. Fostering this starts with hiring- our aim is to build a diverse environment that reflex the global market we work in. We are positive of making workplace adjustments, we offer diversity and inclusion training, well being and health programmes, as well as volunteering opportunities.

Our values

Our Values define how we engage with employees, customers, and all stakeholders. Ultimately, they shape our behaviors and our company culture.

• We work hard and smart. We are always willing to go the extra mile for those who count on us. We effectively use our resources to offer our clients the highest quality decisions, products, and experiences.
• We embrace the power of teamwork. Everyone contributes and each voice matters. We vigorously support our colleagues and empower them to make a difference. We foster personal and professional growth in ourselves and each other.
• We continually pursue innovation and improvement. We believe that every product or process can be improved and always strive for a better way. We seek new ideas sparked by a diverse workforce and challenge ourselves and each other in a thoughtful, respectful manner.
• We exhibit honesty and integrity in all we do. We do what is right. Every time.
• We strive to make a difference. We pursue opportunities to effect change beyond our jobs. We invest in our communities and encourage each other to give of our time and talent in meaningful ways.

If this opportunity is of interest, and you would like to hear more, please apply below.

(Required skills - Agile Working, IT Monitoring, IT Automation, Capacity Planning, Collaboration, Communication, Data Integration, Decision Making, Defects Management, Design Thinking, DevSecOps, Domain Expertise, Financial Acumen, Adaptability, Functional Testing, Generative AI, Incident Management, Innovation, Mentoring Colleagues, P&C Business Integration, Problem Solving, Prototyping, Software Development, Software Documentation, Unit Testing, User Interface Development, Vendor Management, Artificial Intelligence , SoftwareData Analysis, Data Security, Database Development, ETL (Extract Transform Load) Testing, Systems Integration)

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