Software Escalation Engineer - San Jose, CA

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Want to join a team with a mission to improve and save lives?

We continually look for motivated and skilled individuals who are interested in supporting our customers – healthcare professionals who use our products to help patients and their communities.

We currently have the following opportunity available - please contact us for more details!

We don’t just build technology. We build hope for everyone dealing with cancer.  

Do you wish you could make a bigger impact? At Elekta, you can make a difference. Our software engineers connect thousands of patients to care each day. And that is just the beginning. Ideal candidates should be self-motivated, thrive in a fast-paced environment, and are always searching for a better way. If you are creative, smart, and work best in teams, we’d like to talk to you. Elekta’s growing Continuous Engineering team has opportunities for Software Escalation Engineers focused on the escalation and resolution of technical issues and defects in MOSAIQ, a certified electronic medical record system. You will be involved in creating test DLLs and interacting with customers to troubleshoot and resolve their issues as well as occasional travel to customer sites. We need your expertise to maintain and enhance software that is simple, elegant, and easy to use, ensuring that physicians can focus on fighting cancer, not troubleshooting software issues.

Responsibilities:

Elekta is seeking a highly motivated and talented individual to join our engineering team as a Software Escalation Engineer. In this role, you will be responsible for handling escalations and resolving defects in our oncology workflow management application. You will work closely with customers and internal teams to troubleshoot issues and ensure the highest quality of care is delivered to our patients.

• Collaborate with team members within an agile team environment to design, develop, and implement software functionality utilizing C# Visual Studio.

• Participate in the entire software development lifecycle, including requirements gathering, design, coding, testing, and deployment.

• Debug and troubleshoot customer escalations and software defects to ensure the reliability and performance of applications.

• Conduct code reviews to ensure adherence to coding standards and design practices.

• Assist in the documentation of designs, requirements, and implementation details.

• Contribute to the continuous improvement of development processes and practices.

• Stay updated on the latest technologies, tools, and frameworks.

• Comply with Quality Management System requirements in a regulated environment.

Qualifications:

• Bachelor’s degree in engineering, Computer Science, Computer Information Systems, related field, or equivalent practical experience

• Solid understanding of object-oriented programming concepts and principles

• Comprehension and ability to program in C# Visual Studio • Familiarity with database concepts and experience working with SQL.

• Ability to work effectively both independently and in a team-oriented agile environment.

• Excellent communication skills and comprehension of the English language.

• Ability to work effectively both independently and as part of an agile team.

• Demonstrate analytical and problem-solving skills.

• Ability to engage with customers effortlessly and consistently, requiring an outgoing and personable demeanor.

• Developer with at least 1-2 years of application development experience using technologies such as .NET (C#), C++, Python, WCF.

• Proven expertise in performing intricate troubleshooting and meticulous triage of complex technical issues.

• Previous experience with CRM software, particularly Salesforce.

• Proficiency in database query languages, including T-SQL, enabling efficient data retrieval and manipulation for informed decision-making.

• Experience with HL7/FHIR standard and connectivity protocols and Clinical Document Architecture (CDA) desired

• Experience with software development methodologies, such as Agile (SAFe) or Scrum.

• Understanding of current technology trends e.g., CI/CD, cloud technology

• Familiarity with version control systems, such as Git/SVN

• Knowledge of web services and API development (REST, SOAP).

• Understanding of software testing principles and practices

What you’ll get:

In this role, you will work for a higher purpose; hope for everyone dealing with cancer, and for everyone regardless of where in the world, to have access to the best cancer care. In addition to this, Elekta offers a range of benefits.  

What we offer:

• Opportunity to work with a proactive and supportive team

• Hybrid work option (you are required to work on location at least 3 days/week) 

• Excellent Medical, Dental and Vision coverage 

• 401k, paid Vacation and Holiday 

• A health of additional benefits including wellness reimbursement, tuition reimbursement and flexible spending account 

• Opportunity to work on cutting edge in medical advancement. 

• Close-knit company culture 

• Upward mobility 

How to proceed? 

We are looking forward to hearing from you! Apply by submitting your application and résumé in English, via the “Apply” button. Please note that we do not accept applications by e-mail.

We are an equal opportunity employer.

We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, disability, veteran status, or any other protected characteristic. 

The US base salary range for this position is $115,000-135,000.

Here at Elekta, you will make a difference. We are a MedTech company that provides software and hardware to hospitals and clinics all over the world.

We have a responsibility toward our partners and customers to deliver solutions in a secure and sustainable way. Both when it comes to financial and environmental matters, but also for our employees to feel that they bring value, wherever in the organization they may work.