Software Development Engineer, Amazon Connect

People. Technology. Ideas.

Our Team takes pride in developing solutions that accelerate our clients' continued success. Our clients range from large corporations to local, state, and federal government. To fulfill our obligations to our clients, we take great pride in hiring the right team. We offer exciting opportunities for growth, education, and leadership and embrace diversity and inclusion.

We have a rapidly growing customer base and an exciting charter in front of us that includes solving highly complex engineering and algorithmic problems. We are looking for passionate and talented Software Development Engineers to join us to innovate on this new service.

As a developer on our team, you'll own code end-to-end from design to development, and work closely with senior technical leaders within the team. You'll have a sound understanding of computer science fundamentals and practical industry experience, working across the stack with technology involving Salesforce development, including but not limited to Lightning, Apex, force.com APIs and decision-making skills.

Qualifications

• U.S. Citizen
• Bachelor's degree and at least 5 years of experience 
• Eligible to obtain and maintain and government security clearance 
• Experience implementing AWS Connect
• Proficiency with declarative Salesforce development, including but not limited to objects, Flows, process builders, lightning app builder, approval processes and communities 
• Experience with Call Center implementations leveraging Service Cloud, Service Console, Service Cloud Voice, Salesforce Knowledge and Case Management 
• Proven knowledge and practical application of Salesforce development, including but not limited to Lightning, Apex, force.com APIs and decision-making skills 
• Demonstrate self-motivation and the ability to grasp concepts quickly 
• Functional knowledge of Salesforce data structure and understanding of how to leverage the tool to meet complex process and reporting requirements 
• Ability to work across multiple projects/priorities while maintaining sound development practices to ensure the quality delivery of enterprise solutions 

 Preferred Skills

• Experience with Federal Government customers and contracts
• Knowledge and experience with Agile and DevSecOps methodologies
• Experience with MuleSoft 
• Experience with GitLab, GitHub, Jenkins, SonarQube, Checkmarx 
• Unique combination of being business-minded and highly analytical while also having a strong and deep technical background in Salesforce 
• Able and willing to work independently and in a fast-paced environment with tight deadlines, with minimal supervision 
• Excellent interpersonal skills, as well as excellent communication skills, verbal and written to both technical and non-technical audiences that are in a geographically dispersed environment (conference calls, Teams, face-to-face) 
• Take initiative to recommend process improvements and demonstrate creative thinking 

Join our team and grow with us!