About us:
Thena is the leading platform for customer engagement and intelligence, built for the needs of modern businesses. Forward-thinking brands such as Mixpanel, WorkRamp, Sprig, Incident, and Etsy use Thena to supercharge their customer facing functions by tapping into the synergy of AI and real-time messaging platforms like Slack.
Founded in 2022 and backed by First Round Capital and Lightspeed VP, we are a fast growing team spanning across Mountain View, New York City and Bangalore. Thena is ranked by G2 as #1 for chat/live support, workflows, and ticket response user experience. We believe the future of customer communications is one of simplicity, unity, and empowerment. Interested in learning more? Visit www.thena.ai
Role:
- 1-3 years of software development experience, primarily focused on backend technologies.
- Close collaboration with UX/UI designers and backend development teams to ensure seamless integration.
- Engage with product managers and stakeholders to align with project vision and specifications for backend development.
- Contribute to code quality, user experience, and best practices for scalable and maintainable backend solutions.
- Stay current with the latest technologies, tools, and methodologies in backend development.
- Assist in troubleshooting, debugging, and optimizing existing and new backend applications.
Responsibilities:
- Develop and deliver high-quality, responsive, and user-friendly backend solutions.
- Work collaboratively in all phases of the software development lifecycle, from design to deployment.
- Review, maintain, and enhance existing backend code for performance and usability.
- Communicate effectively within cross-functional teams to achieve project goals and deadlines.
- Prioritize and promptly address backend bugs and issues.
- Continuously learn and enhance your skills to stay at the forefront of backend development.
- Provide valuable technical insights and input during team meetings and brainstorming sessions.
Preferred Skills:
- Proficiency in Node.js, Typescript and NestJS.
- Understanding the challenges and opportunities in B2B SaaS, with a focus on scalability and integration with enterprise systems.
- Familiarity with backend build tools and package management.
- Knowledge of version control systems, particularly Git, for effective collaboration and code management.
- Familiarity with backend testing frameworks to ensure robust and reliable code.
- Experience in developing responsive backend solutions, considering scalability and mobile-first approaches.
- Strong problem-solving and debugging skills in the backend context.
Benefits:
- Comprehensive health insurance for you and your family, ensuring peace of mind.
- ESOPs offering a stake in our company's success and growth trajectory.
- Generous flexible budgets dedicated to your learning and development.
- Robust mental wellness programs supporting the holistic well-being of our team.
- Access to high-end hardware and software tools, optimizing performance and innovation.
Top Skills
What We Do
Thena is a customer engagement platform designed to help companies acquire, service, and grow B2B customers on messaging platforms like Slack and Teams. Founded by Ankit Saxena, Mike Molinet, Govind Kavaturi, and Unmukt Raizada, some of the customers include Branch, Embrace, Mixpanel, WorkRamp, and Spotdraft. Thena is backed by Lightspeed, First Round Capital, Tenacity Ventures, and Pear VC.
The platform empowers B2B business to efficiently manage customer channels on messaging platforms like Slack and Teams. It consolidates channels, streamlines interactions, and captures data for powerful customer service and engagement analytics at scale.
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