Social Media Platform Operations Lead - Remote

Social Media Platform Operations Lead - Remote 

Remote supporting PST hours 

Want to be part of an amazing team, hell-bent on crafting a better future? We’re always looking for creative people who care!  

We are analysts. Creators. Designers. Doers. Dreamers. Explorers. Geeks. Hipsters. Leaders. Learners. Renegades. Seekers. Strategists. Visionaries. And we fundamentally believe that we’re better together.  

We believe in teamwork, fun, complex projects, diverse perspectives, and simple solutions. How about you? We’re looking for Blog Project Manager with the passion and experience to design what matters – one project at a time. 

We are currently looking for a Social Marketing Operations Manager to join the Designit team that supports Microsoft Cloud Marketing Blog and Social. This world-class social team operates 100+ social media channels and 20+ marketing blogs designed for developers, IT decision makers, IT implementers, and business decision makers. Each quarter, we publish over 2,000 social posts to help, inform, entertain, and engage community members across the globe. Azure, Power Platform, Dynamics 365, and SQL Server are just a few examples of the 170 innovative products and services that comprise the Cloud Marketing Blog and Social ecosystem.  

The Social Marketing Operations Manager is a seasoned leader that understands social media and oversees a team of senior specialists, and social media and YouTube content. This team is responsible for reviewing requests for social amplification received from various teams, determining if these requests meet the editorial criteria set forth by our client, and using Sprinklr to schedule and provide quality assurance on all social posts across Cloud Marketing social channels. This leader plays a crucial part in our content distribution strategy and is looked upon to drive operational innovation and scale. The ideal candidate has a background in social media and is strategic, solutions oriented, data-driven, and customer centric as a client partner, SME and team lead. 

What You Will Do: 

Partner with Clients 

• Represent Programming team to Microsoft clients and broader Cloud Marketing Team, driving projects, fielding ad hoc requests, and ensuring all communications are polished and aligned to business objectives 
• Direct regular documentation updates and process improvements, proactively seeking opportunities to automate and streamline   
• Function as operational SME: establish, demonstrate, and share best practices with team and advise Microsoft clients using data-driven recommendations  
• Identify problems, proactively propose solutions and collaborate with Operations agency teams and clients to implement scalable solutions that drive excellence and efficiency through the Platform and Programming and wider teams’ end-to-end processes    
• Drive work direction, conduct check-ins as appropriate, and triage client requests  
• Advise on capacity consideration during fiscal year planning 
• Attend and lead key stakeholder meetings 

Team Lead and Subject Matter Expert: 

• Act as a subject matter expert by internalizing the demographics, psychographics, and content needs of 15 distinct target audiences and understanding nuances of social platforms: LinkedIn, Twitter, Facebook, YouTube, Instagram, TikTok, Giphy etc. 
• Manage content amplification by partnering with leads and other senior members of the team on key initiatives (e.g. to gather amplification requests and determine amplification priorities) 
• Ensure thorough quality checks are performed on all social posts before they are published (e.g. variety of content categories on channels, publishing times, and adheres to accessibility standards) 
• Support key events and announcements with other team leads, including pre planning, editorial calendar management, escalations and livestream implementation   
• Participate in weekly meetings with the Cloud Marketing Blog and Social Team; outline key content that will be amplified during the upcoming month 
• Create supporting documentation, newsletters, presentations, and other materials to educate teams and drive outcomes aligned with business priorities 
• Drive rollout plans for new processes and tools, and partner with Learning & Development on trainings to upskill and cross-train the team 
• Monitor global/service outage communications and provide team guidance 
• In partnership with Channel Governance, provide strategy on the creation and retirement of social channels   

Day to Day Team Oversight: 

• Manage day to day performance and delivery of programming team responsibilities and workload distribution 
• Oversee onboarding/offboarding, account setup, and training of new hires, including interview participation  
• Manage team PTO coverage plans while ensuring business continuity 
• Support team meetings and regular 1:1 meetings with direct reports 
• Raise performance issues to Designit Account, Delivery and/or Practice Teams 
• Contribute to annual performance reviews and goal setting initiatives for all direct reports 

What you bring:  

• 6+ years in a client-facing role at a marketing agency or large corporate enterprise   
• 1 – 2 years of experience in social content calendar management and execution, project management, social campaign management, or social reporting  
• 2+ years of experience working with Fortune 100 clients   
• Bachelor’s degree in business, marketing, management, or related field   
• Extensive experience being primary client point of contact 
• Comfortability presenting to leaders at various levels 
• Advanced experience in Sprinklr 
• Familiarity with Microsoft SharePoint, PowerPoint, Excel, Teams, and Outlook   
• Agency experience preferred 

Who you are:  

• You are a skilled leader who enjoys developing teams and people while managing a high volume of requests and tight deadlines    
• You have top-notch interpersonal, communication, and presentation skills; you communicate effectively with senior stakeholders, peers, and direct reports 
• You have impeccable attention to detail    
• You can delegate efficiently to ensure optimal application of resources and team efficiency   
• You manage ambiguity with unwavering persistence; you drive workgroups to consensus and meaningful outcomes via strategic solutions addressing fundamental business issues and retaining focus on wider business outcomes, even in fast turn reactive situations.   
• You are self-sufficient: you can work with little direct supervision, but you know when to ask for help   
• You are passionate about social media and B2B technology    
• You are collaborative to the core, with a demonstrated ability to work in a team environment as a leader and a member  
• You are comfortable working remotely and managing a remote team  

Compensation Range: $115,000 - $125,000

This compensation range is indicative of the role. Compensation offered is on the basis of evaluation during interview process, the candidates range and depth of experience, business and market financials and internal pay parity.

Please note that all official communications regarding this job opportunity will be sent from email addresses ending with @designit.com. Be cautious of any correspondence originating from other email domains and refrain from sharing personal information in such cases

Want to know more?

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Designit is committed to ensuring that all candidates have an equal opportunity to be considered for employment. Please let us know if you need any reasonable accommodation to participate in the job application or interview process.