SME Help Desk Specialist

SPYROS Information & Technology Consulting, a wholly owned subsidiary of Synergy ECP. is a Service-Disabled Veteran Owned Small Business (SDVOSB), headquartered in the Baltimore–Washington corridor, established to provide unique and exceptional services to our clients in the government and national defense sectors. SPYROS specializes in providing highly qualified professionals experienced in Computer Network Operations, Signals Intelligence, Technical Training and Certifications, Network Administration and Security, and Program Management to fit the specific needs of our clients. We maintain a vast array of capabilities at the nexus of the digital domain and in the Intelligence Community, meeting the demand for highly specialized skills to solve the most difficult problems. As a small company, SPYROS is agile and focused. We provide our clients flexibility and the individual attention necessary to meet rapidly changing requirements and rising challenges. As the digital world and cyberspace domain continue to gain increasing importance in the Intelligence Community, SPYROS will continue to leverage the technical expertise of our highly skilled personnel and enable our clients to devise and implement innovative solutions to their emerging challenges.

Duties:

-Organizes and directs the configuration and operation of information management systems

-Provides the day-to-day system administration to include system and resource optimization, and user assistance

-Conducts capacity and performance analysis, and provides system configuration change and upgrade recommendations

-Increases system administrator efficiency and accuracy via the use of automated tools and scripts, develops system administrator procedures, and conducts system administrator training and skills assessment

-Determines computer user needs; analyzes system capabilities and programming techniques and controls

-Performs system capacity analysis and planning, maintains servers, creates monitoring reports and logs, and ensures functionality of system links

-Plans, organizes, and documents complex system design activities and configure systems to be consistent with the USCYBERCOM policies and procedures

Location: Columbia, MD 

Qualifications:

-Must possess current Counterintelligence Polygraph and Top Secret clearance with SCI eligibility

-Must have minimum DOD 8140/DOD 8570 IAT Level I Certification (A+, CE, CCNA-Security, CND, Network+ CE, SSCP)

-Minimum 15 years of system administrator experience

-Minimum of High School Diploma

-Strong attention to detail and organizational skills

-Excellent communications skills

Compensation Spotlight: 

For this role, our typical salary range starts at $80,000 and stretches up to $160,000. But here's the deal – we're not about capping your potential. We're committed to snapping up the best and brightest, and we're ready to put our money where our mouth is. So, if you're one of the rare exceptions to the status quo with the education, experience, and that extra something special, we're not afraid to go above and beyond to secure your talent. Because for us, it's not just about a salary. It's about the complete rewards package, the culture, and the opportunity to make a real impact. 

SPYROS is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, veteran status, or any other protected class.