Location; NYC or LA
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Who We Are:
X is creating a world-class team of media professionals, and seeking an experienced SMB Account Specialist to develop both our Managed and Self-Serve clients. In this role, you will provide strategic support to SMB’s highest value customers, help them succeed on X and enable their revenue growth through proactive outreach, account optimizations and upsell opportunities. You will perform a combination of Account Manager and Client Partner roles for a set book of business each quarter while aiming to achieve quarterly targets.
What You’ll Do:
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Drive revenue for X by developing trusted relationships and partnerships with your customers
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Partner closely with new and existing customers to use X to solve their marketing and advertising challenges
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Deliver compelling sales pitches to show how X’s advertising products can be used to connect with their customers and grow their business
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Regularly update your customers on new X products as well as best practice utilization for their businesses
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Help your customers create and execute effective campaigns, measure results, and renew partnerships to drive revenue growth.
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Use internal tools, dashboards, and key performance metrics to analyze and improve advertising programs and deliver against client’s objectives.
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Provide feedback to X’s product and internal tools teams to help us scale our services and advertising platform.
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Resolve campaign issues in a timely and productive manner by identifying and implementing process improvements.
Who You Are:
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2+ years of experience managing digital marketing programs for advertisers or their agencies
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Demonstrated ability to create, develop, and enhance customer relationships
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Ability to manage large portfolio of customers and executing successful strategies at scale
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Proven track record translating marketing objectives into results for advertisers. Demonstrated experience effectively optimizing marketing campaigns by analyzing performance and recommending adjustments to key performance drivers.
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Excellent communication and presentation skills, attention to detail, and a bias for proactively resolving issues
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Aptitude, creativity, and a preference for working in small, collaborative teams with minimal supervision
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Must have strong understanding of digital marketplace and understanding of the competitive landscape in which we operate
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Ability to build sales narratives and present insights that support customer needs
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BA / BS degree or equivalent experience
Top Skills
What We Do
We serve the public conversation. We believe real change starts with conversation. That’s why it matters to us that people have a free and safe space to talk. We put people first. Be you, really. That’s how we build trust. Together we’re creating a culture that’s supportive, respectful, and a pretty cool vibe. Sure, we’re not perfect, we’re people. But we’re open and honest about who we are and what we do.
Why Work With Us
Life’s not about a job, it’s about purpose. We believe real change starts with conversation. Here, your voice matters. Come as you are and together we’ll do what’s right (not what’s easy) to serve the public conversation.
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