SMB Account Manager

Since we opened our doors in 2009, the world of commerce has evolved immensely, and so has Square. After enabling anyone to take payments and never miss a sale, we saw sellers stymied by disparate, outmoded products and tools that wouldn't work together.
So we expanded into software and started building integrated, omnichannel solutions - to help sellers sell online, manage inventory, offer buy now, pay later functionality, book appointments, engage loyal buyers, and hire and pay staff. Across it all, we've embedded financial services tools at the point of sale, so merchants can access a business loan and manage their cash flow in one place. Afterpay furthers our goal to provide omnichannel tools that unlock meaningful value and growth, enabling sellers to capture the next generation shopper, increase order sizes, and compete at a larger scale.
Today, we are a partner to sellers of all sizes - large, enterprise-scale businesses with complex operations, sellers just starting, as well as merchants who began selling with Square and have grown larger over time. As our sellers grow, so do our solutions. There is a massive opportunity in front of us. We're building a significant, meaningful, and lasting business, and we are helping sellers worldwide do the same.
The Role
Join the Square Account Management team and help our merchants grow their business! The Account Management team partners with Australian SMB business owners to help them get the most from Square - offering tailored guidance to help merchants reach their goals.
As an Account Manager on our SMB team, you'll be at the forefront of helping diverse, dynamic business owners thrive with Square. Reporting to our SMB lead, your role is all about building meaningful partnerships with clients across different industries-understanding their unique needs, crafting innovative solutions, and championing them within Square.
In this role, you'll become a creative problem-solver, finding ways to tailor our products to suit an array of complex business scenarios. As a trusted advisor, you'll not only support clients day-to-day but also uncover new growth opportunities, expanding partnerships that fuel their success. This is your chance to be a pivotal force in your clients' journeys, advocating for them with decision-makers and turning their challenges into achievements.
You Will

• Be responsible for growing and retaining a multi-million dollar GPV customer base
• Understand customer needs to help achieve their business goals through Square
• Cross sell and upsell products based on customer needs
• Effectively and strategically address customer concerns and issues
• Help grow our managed accounts program through multiple seller touch points
• Work with our Sales, Support, and Product teams to ensure customers have the best possible experience across all aspects of Square

You Have

• 2+ years experience in Sales, Account Management or related field
• Experience discovering and closing sales opportunities and building client relationships
• Experience successfully managing a pipeline to achieve revenue targets
• Excellent organizational, analytical, written, and verbal communication skills
• Passion and knowledge about how new technologies can help better serve small and medium size businesses

Want to learn more about what we're doing to build an inclusive workplace? Check out our Inclusion & Diversity page .
Every benefit we offer is designed with one goal: empowering you to do the best work of your career while building the life you want. Check out benefits at Block.
Block, Inc. (NYSE: SQ) is a global technology company with a focus on financial services. Made up of Square, Cash App, Spiral, and TIDAL, we build tools to help more people access the economy. Square helps sellers run and grow their businesses with its integrated ecosystem of commerce solutions, business software, and banking services. With Cash App, anyone can easily send, spend, or invest their money in stocks or Bitcoin. Spiral (formerly Square Crypto) builds and funds free, open-source Bitcoin projects. Artists use TIDAL to help them succeed as entrepreneurs and connect more deeply with fans. TBD is building an open developer platform to make it easier to access Bitcoin and other blockchain technologies without having to go through an institution.