Small Business Lending Community Impact Lead- Vice President

Job Description
We are committed to developing new initiatives and managing existing structures for small business lending, with a focus on CRA (Community Reinvestment Act), REC (Racial Equity Commitment), and Fair Lending. Our goal is to emphasize communities that need access to credit, developing strategies to best meet their needs.
As a Small Business Lending Community Impact Lead in Small Business Card, you will work closely with various partner groups from CRA, REC, Fair Lending, Compliance, Legal, Risk, and other teams. You will ensure all stakeholders are aware of current market risks and opportunities while developing initiatives to address any problem points. This role requires a strategic mindset, strong collaboration skills, and a commitment to community impact.
Job Responsibilities:

• Develop incremental marketing tactics that support targeted areas.
• Lead the continuation of the Special Purpose Credit Program and potentially expand it as needed.
• Drive initiatives throughout an Agile work environment, ensuring all teams involved understand the goals and structure of different work streams.
• Collaborate across various teams, including Risk, Finance, Controls, Legal, Compliance, Product, and Marketing (both business and consumer).
• Focus on initiatives related to risk and underwriting capabilities, develop and leverage reporting to track progress, and partner with acquisition marketing teams to ensure goals are met.

Required Qualifications, Capabilities, and Skills:

• Background in data analytics, risk, or marketing: credit card, small business, strategy, or financial-product development experience.
• Experience working with analytics, internal reporting, and marketing.
• Minimum of 5 years of work experience.

Preferred Qualifications, Capabilities, and Skills:

• Ability to identify customer/business insights and use those insights to drive change for small business cards, with a focus on underserved communities.
• Strategic thinking and creative problem-solving skills with the ability to translate strategy into financially sound business plans.
• Experience leading and influencing large teams of cross-functional internal and external stakeholders, driving business results while demonstrating strong collaboration, relationship, and project management skills.
• Customer-obsessed personality, committed to designing experiences and business processes that place the customer first.
• Excellent executive-level communication skills and strong leadership/culture-building skills.

About Us
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
About the Team
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
We offer a broad array of credit cards to meet the needs of individuals and small businesses, including Chase-branded and co-branded cards in partnership with well-known companies and organizations. Merchant Services is a leading provider of payment, fraud and data security for companies, capable of authorizing transactions across global currencies.