At ASAPP, our mission is simple: deliver the best AI-powered customer experience—faster than anyone else. To achieve that, we’re guided by principles that shape how we think, build, and execute. We value customer obsession, purposeful speed, ownership, and a relentless focus on outcomes. We work in tight, skilled teams, prioritize clarity over complexity, and continuously evolve through curiosity, data, and craftsmanship.
We're seeking technologists and problem solvers who thrive in fast-paced environments, love collaborating with great talent, and approach every day like it’s Day 1. We're a globally diverse team with hubs in New York City, Mountain View, Latin America, and India—embracing both hybrid and remote work to bring the best minds together, wherever they are. If you're driven by continuous learning, rapid pivots, and the challenges of building in a high-growth startup, we’d love to talk. This is more than a job—it’s a journey.
Site Reliability Engineers (SREs) are responsible for the overall performance and reliability of ASAPP's infrastructure and products. SREs design and implement the tools that automate building reliable and performant systems. We emphasize building tools over manual processes. We implement, not administer. We’re obsessed with automation, not repetition. Our job is to focus on building reliable infrastructure and tools for our product teams so that they can solve customer problems and deliver new features, not reinvent platforms.
What you'll do
- Work with product engineering teams on service architecture and implementation
- Deliver Infrastructure configuration as code and automate everything
- Direct and implement monitoring and alerting systems to support rapid problem diagnosis
- Perform Root Cause Analysis and design and deliver resolutions
- Work on our Kubernetes / AWS infrastructure to support our product engineers
- Design secure and performant networking solutions in our production systems
What you'll need
- +4 years of relevant experience bringing software to production at high scale
- Participation in on-call rotation, triaging and addressing production issues
- Obsession with automation and instrumentation
- Understanding of complex systems and failure scenarios
- Excellent communication skills
- Knowledge of AWS services, containers and container management frameworks
- Familiarity with Message Bus based systems and distributed architectures
- Proficiency in Terraform , Python and/or Go
What we'd like to see
- BS or MS degree in the Computer Science field, or equivalent hands-on experience.
- Experience in product oriented environments
- Scalable distributed applications experience
Benefits
- Competitive compensation
- Stock options
- Prudent Life Insurance
- Free Lunch and Dinner
- Connectivity (mobile phone & internet) stipend
- Wellness perks
- Mac equipment
- Learning & development stipend
- Parental leave, including 6 weeks of paternity leave
ASAPP is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status. If you have a disability and need assistance with our employment application process, please email us at [email protected] to obtain assistance.
Top Skills
What We Do
Our artificial intelligence and machine learning products deliver automation and human augmentation, allowing individuals and organizations to realize their full potential. Today, the world's largest organizations rely on ASAPP to provide amazingly efficient and effective customer experiences. Our Research & Development team is unparalleled, driving the advancement of AI, machine learning, speech recognition, robotic process automation, natural language processing and more.
