Site Reliability Engineer

Who we are

The problem: Every minute matters in fire response.  As climate change amplifies the intensity of wildfires—with longer fire seasons, dryer fuels, and faster winds—new ignitions spread faster and put more communities at risk. Today, most wildfires are detected by bystanders and reported via 911, meaning it can take hours to detect a fire, verify its exact location and size, and dispatch first responders. Fire authorities need a faster way to detect, confirm, and pinpoint fires so that they can quickly respond—preventing small flare-ups from becoming devastating infernos.

About Pano: Pano AI is a 90-person growth stage start-up, headquartered in San Francisco, that is the leader in early wildfire detection and intelligence, helping fire professionals respond to fires faster and more safely—with the right equipment, timely information, and enhanced coordination—so that they can stop a new ignition before it grows.  Pano AI combines advanced hardware, software, and artificial intelligence into an easy-to-use, web-based platform. Leveraging a network of ultra-high-definition, 360-degree cameras atop high vantage points, as well as satellite and other data feeds, Pano AI produces a real-time picture of threats in a geographic region and delivers immediate, actionable intelligence.

Fast Company named Pano AI one of the Top 10 most innovative companies in AI of 2023. Pano AI has also been featured in the Wall Street Journal, Bloomberg, NBC News, and a national TV commercial produced by strategic partner T-Mobile. With dozens of government and enterprise customers, its reach extends across 10 states in the U.S., five states in Australia, and BC, Canada, helping protect more than 20 million acres of land. Backed by $45M in venture capital funding, investors include Congruent Ventures, Initialized Capital, Salesforce Ventures, T-Mobile Ventures, and Valor Equity Partners. Learn more at https://www.pano.ai/.

The Role 

For the SRE role, we’re looking for somebody to join our Platform team and bridge the gap between development and infra operations, ensuring the reliability, performance, and availability of software systems through automation, monitoring, and proactive problem-solving.

The person in this role will be responsible for ensuring that the underlying infrastructure is running smoothly and that our systems and tools are working as expected.

At Pano, we strongly believe in team members taking ownership of what they do, and our approach to problem-solving relies heavily upon creativity, communication, and collaboration. 

The ideal candidate is humble, hungry, and people-smart.  They have the wisdom and experience to build mature operational processes for the future but are also comfortable with rolling up their sleeves, writing code, and building systems in a growing startup environment.

What you’ll do

• Implement and maintain monitoring systems to proactively identify and address potential issues before they impact users.
• Automate repetitive tasks and processes, such as deployments, infrastructure management, and incident response, to improve efficiency and reduce manual effort.
• Respond to incidents, diagnose problems, and implement solutions to restore service quickly.
• Improve the performance and scalability of systems and applications, ensuring they can handle peak loads and user traffic.
• Help plan future capacity needs, ensuring that systems can accommodate growth and evolving requirements, while remaining cost-efficient.
• Work closely with development teams to understand their needs, guide them, and ensure that systems are designed and deployed reliably.
• Build tools to codify and automate infrastructure operations.
• Define and track SLIs and SLOs to measure the performance and reliability of services.
• Assess and mitigate risks associated with deployments and infrastructure changes.
• Assist with the release and deployment processes, ensuring that changes are rolled out smoothly and reliably.

What you’ll bring

• 5+ years of professional experience in a fast-paced SaaS or a similar business environment
• 3+ years of hands-on experience supporting production systems as a Site Reliability Engineer (SRE) or a DevOps Engineer 
• 3+ years of hands-on experience with cloud services and technologies (GCP, AWS, Azure, etc.)
• Experience with containerization and orchestration tools (e.g., Docker, Kubernetes)
• Proficient in Infrastructure as Code (IaC) tools and methodologies (e.g. Terraform, Pulumi, Puppet, etc.)
• Proven ability to troubleshoot and resolve complex technical issues in distributed systems
• Ability to communicate effectively within the team and across the organization while sharing insights and updates and collaborating to achieve project goals

Preferred skills:

• Advanced working knowledge of GCP Services like GKE, GCS, IAM, etc.
• Professional experience supporting containerized Java/JVM/Python services
• Experience with relational databases, particularly PostgreSQL
• 3+ years of professional experience designing, and implementing and/or administering CI/CD solutions (e.g. Github Actions, Buildkite, Jenkins, etc.)
• Strong SRE mindset with focus on cloud networking and security best practices
• Strong software development, particularly with scripting languages (e.g., Python, Bash, etc.)
• Experience with system administration in general and Linux in particular
• Familiarity with SOC2 / ISO 27001 security frameworks
• Preference for someone in the Pacific / Mountain time zone

Pano is an equal opportunity employer committed to recruiting and supporting our team-members regardless of where they come from. We do not discriminate on the basis of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.