Site Reliability Engineer

About OnePay

OnePay is a consumer financial services app with an exceedingly simple mission: to help people achieve financial progress.

Tens of millions of Americans today are unbanked or underbanked, meaning they don’t have enough money in savings to cover a minor emergency. They pay too much in fees, don’t have access to credit at affordable rates, and have little ability to grow their wealth. OnePay’s vision is to create a single app for consumers to save, spend, borrow, and grow their money, bringing our mission to life with simple and accessible banking, credit, and payments products that deliver a best-in-class experience to millions of customers. Our products include:

• Checking and high-yield savings accounts

• Domestic and international peer-to-peer payments

• Credit Builder and credit score monitoring

• Digital wallet / contactless payment solutions

• Buy-now-pay-later installment loans at Walmart

Why do we have a right to win? We have the backing of Walmart (a Fortune 1) and Ribbit Capital (a preeminent fintech investor), are deeply embedded with the distribution of the world’s largest omnichannel retailer, and have an industry-leading multi-product value proposition — all in addition to having some of the best people and talent in the industry.

There’s never been a better time to build a category-defining business and there has rarely been a team better positioned for the opportunity. Join us!

The role

As a Site Reliability Engineer (SRE) at OnePay, your mandate is to ensure the availability and reliability of our most critical services, and ensure that they meet the requirements of our customers. Our SRE team at OnePay is growing, so you’ll be a crucial early member to help establish the team, processes, and best practices. Success in this role looks like collaborating with other teams to build and run sustainable production systems that can evolve and adapt to the changes in our fast-paced environment.

This role is responsible for:

• Working proactively with engineering teams to help them set SLOs and implement best practices for logging and telemetry collection.

• Design, implement and maintain the tools and systems that support service reliability, monitoring, and alerting.

• Participating in a 12x7 on-call rotation supporting the health of our services.

• Driving the incident management process and support a blameless post-mortem culture

• Participating in application design consulting and capacity planning.

• Defining and formalizing SRE practices and help guide the overall reliability engineering direction.

• Providing mentorship both formally and informally to engineers at OnePay.

• Continuously optimizing systems and workflows by improving architecture, infrastructure, automation, CI/CD, and observability.

• Combining software and systems knowledge to engineer high-volume distributed systems in a reliable, scalable, and fault-tolerant manner.

You bring

• 10+ years of relevant industry experience with a focus on distributed cloud native systems design, observability,  operation, maintenance, and troubleshooting.

• 5+ years operational experience with an observability platform like Datadog, Splunk, Prometheus/Grafana, or AppDynamics.

• Fluency in one or more programming languages (e.g. Python, Typescript, Go).

• A strong conviction in software development best practices, including version control, automated testing, and continuous integration and delivery.

• You're self-motivated, inquisitive, and always looking to learn new technologies.

• You’re a great teammate who communicates clearly and transparently.

• The Triple H Factor: Humble, Hungry and Honest.

• An act-like-an-owner mentality. We have a bias toward taking action.

What We Offer

• Competitive base salary, stock options, and health benefits from Day 1

• 401(k) plan with company match

• Remote-friendly (US), flexible time off (FTO), and opportunities for growth

• A high-growth, mission-driven, inclusive culture where your work has real impact

Pay Transparency

The estimated annual base salary for this position ranges from $170,000 to $210,000. Pay is generally based upon the level, complexity, responsibility, location and job duties / requirements of the specific position. We then source candidates with the requisite skills, expertise, education, training, and experience.  If you are selected for an interview, please feel welcome to speak to a Talent Partner about our compensation philosophy and other available benefits.

We use Covey as part of our hiring process for jobs in NYC and certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on May 31, 2024.

Please see the independent bias audit report covering our use of Covey here.

Standard Interview Process

• Initial Interview with Talent Partner

• Technical or Hiring Manager Interview

• Team Interview

• Executive Interview

• Offer!

Equal Employment Opportunity

To build technology and products that are used and loved by people and solve real-world problems, we need to build a team with many different perspectives and experiences. We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We encourage candidates from all backgrounds to apply. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us at [email protected].