Are you passionate about building reliable, scalable, and high-performing systems? Do you thrive on solving complex infrastructure challenges while driving automation and observability best practices? If so, we want to hear from you!
At Thredd, we’re looking for a Site Reliability Engineer to act as a North Star for this evolving discipline. As our first engineer in this role, you’ll have the unique opportunity to shape our SRE strategy, establish best practices, and set the standard for service reliability and performance.
What You’ll Do
Define strategies for Application Performance Monitoring, Unit Cost, and Chaos Engineering.
Continuously optimize production environments to enhance reliability and efficiency.
Implement and apply MTTR, SLO, and SLI principles to ensure high service standards.
Respond to incidents, analyze root causes, and drive long-term improvements.
Maintain fault-tolerant, scalable, and cost-effective infrastructures and services.
Monitor availability, latency, and system health to keep our platform running smoothly.
Lead blameless postmortems and refine our incident response processes.
Provide feedback loops to development teams on operational gaps and resiliency concerns.
Support services before they go live with system design consulting, capacity planning, and launch reviews.
Scale systems sustainably through automation and infrastructure evolution.
Deeply understand our customers’ needs and the critical role Thredd plays in their businesses.
What You’ll Be Working On
Building and maintaining the infrastructure, tooling, and technical foundation of Thredd.
Ensuring high service uptime and reliability so product teams can innovate effectively.
Playing a key role in shaping the core technology layers that drive our platform’s success.
What You Need
Proven experience implementing SRE principles at scale, including deep knowledge of SLI/SLO/SLA differences.
A product engineering background with strong coding skills in Python, C#, or similar.
Experience with incident management frameworks and evolving them for efficiency.
Expertise in cloud platforms (AWS preferred) and container orchestration (Docker, Kubernetes, ECS).
Solid understanding of microservices, service mesh, and modern architectural concepts.
A collaborative mindset – you thrive on helping others and driving company-wide impact.
Nice to Have
Experience working in regulated industries (e.g., PCI compliance).
Background in capacity planning, performance, and load testing.
Sysadmin skills for troubleshooting disk, network, and infrastructure issues.
Why Join Thredd?
The chance to define and lead SRE best practices from the ground up.
A high-impact role in a rapidly growing company.
A collaborative, innovation-driven culture where your expertise will shape our platform’s future.
If you’re excited about scaling infrastructure, improving reliability, and making a real impact, apply now and help us build the future of Thredd! 🚀
Top Skills
What We Do
We are Thredd, formerly Global Processing Services. Thredd sits at the heart of the global payments revolution, processing billions of issuer transactions annually across 44 countries for the world’s leading fintechs, digital banks, and embedded finance providers.
Thredd’s unique offering is its client-centric approach combining hands-on support with modern, reliable, and scalable technology. Thredd’s assured solution accelerates the development and delivery of consumer and corporate payments components embedded within digital banks, as well as for expense management, B2B payments, crypto, lending, credit, Buy Now Pay Later (“BNPL”), FX, remittance, and open banking innovators. By partnering with our clients from concept to creation with our easily configurable solutions, we allow these leaders the agility to achieve their core business aspirations.
Thredd has enabled market leaders since 2007 and has a highly reliable platform with 99.99% availability. Thredd’s highly customisable solutions on our API-first platform, surrounded by our in-depth industry expertise, value added services, global presence and technical resilience, are designed to scale with ease. Thredd is certified by Visa and Mastercard to process transactions globally.
The company has branded offices in London, Newcastle, Singapore, and Sydney, with remote colleagues based all over the world.
The issuer processing partner of choice for the world's most ambitious businesses.
