Site Reliability Engineer

Who We Are and What We Do  

At SilverRail, we're on a mission to reshape the way the world travels, and we're inviting you to be part of this journey. Rail is becoming the go-to choice for short and medium-haul travel worldwide, and we're here to help make it happen. 

In the face of the ongoing climate crisis, our vision is crystal clear. We are transforming the online customer experience for rail travel, making it easier than ever for customers to find, buy and use rail. Our cutting-edge technology is the backbone of rail and travel agencies worldwide, making it effortless for travellers to choose the eco-friendly option and reduce their carbon footprint.  

We have nearly 15 years of trailblazing success behind us, and our teams are spread across the globe, with bases in London, Boston, Brisbane, and Stockholm. We thrive on the philosophy of 'fail-fast-fail-early,' which drives us to find ingenious solutions to complex challenges. 

Join us, and help shape the future of travel! 

The Role  

In this role you’ll be responsible for building and maintaining the cloud infrastructure that supports SilverRail’s global expansion. You will provide reliable solution design and implementation across our technical operations, including core production applications, engineering & UAT systems, cloud, and our public and private services. 

Key Responsibilities  

• Work and collaborate in a global platform engineering team to implement and promote an industry best practice platform for all SilverRail services.  

• Work closely with software and test engineers to design and implement meaningful solutions. 

• Troubleshoot and fix problems with our internal and external facing cloud-based platforms and provide updates to relevant stakeholders. 

• Support product teams in onboarding and operation of platform, including on-call roster. 

 Required Competence and Skills 

• 3+ years of experience in a DevOps Culture where people of different disciplines collaborate daily.  

• Strong experience in cloud infrastructure, AWS required. 

• IaC experience, Terraform preferred. 

• Production Kubernetes experience required, EKS preferred. 

• Linux servers, troubleshooting, and containerization required - ideally Docker, Debian/Ubuntu, Alpine or similar. 

• Knowledge of a modern CI/CD system – GitLab preferred. 

• Some experience in one or more programming/scripting languages – Shell/Bash, Python, GoLang. 

• Experience with Azure, Jira, Confluence, OpenSearch/Elasticsearch, or Artifactory helpful. 

• Knowledge of DNS, TLS, and networking beneficial. 

• Ability to communicate concepts and technical solutions to a range of people with varying technical experience/proficiency. 

Who you are 

• Helpful, respectful, approachable, collegial and team oriented. 

• Collaborative and communicative, and able to build strong working relationships and contribute to a positive work environment. 

• Always striving for high customer satisfaction, continuous improvement, going out of your way to be helpful and proactive. 

• Able to take ownership of work, doing what is needed without being asked and following through on tasks independently. 

• An active member of our team that gives timely, helpful feedback to peers and managers.    

• Always demonstrating company values in interactions with colleagues and customers.   

Why us?  

• We are a globally accredited Great Place To Work: https://greatplacetowork.com.au/certified-companies/#certified-companies-list/view-company-details/64467574729603002af180e0/  

• We are an accredited flexible company and were named in Flexa’s Top 50 Most Flexible Companies: https://flexa.careers/companies/silverrail  

• We have a beautiful and superbly equipped office in the heart of central Brisbane . 

• We provide a wealth of career development opportunities with training that is individual, focused on improving your skills and helping you become the best professional you can be.  

• We offer a highly competitive rewards and benefits package including private healthcare, additional annual leave days and more.  

• Our team’s health and wellness are genuinely important to us, so we offer several wellbeing seminars and subscription to the #1 leading meditation app. 

• We are the fourth company in the world to become reproductively responsible, accredited by Hertility providing educational workshops around women’s health, family planning and fertility as well as progressive leave policies & hormone testing 

• A unique opportunity to work for a tech company that is helping the environment by revolutionising the way we travel.  

Our values are simple: Do Good by working for a better tomorrow; Think Big Act Smart by being curious, adaptable and data-driven; and remember that through collaboration we will always be Stronger Together.  

*We are a neurodiverse employer and are working hard to improve our recruitment processes, so if there is any way that we can make the recruitment experience better for you then please let us know in your application - all information will be treated as strictly confidential*