Site Reliability Engineer

Join Our Team at Litera: Where Legal Technology Meets Excellence 

Litera has been at the forefront of legal technology innovation for over 25 years, crafting legal software to amplify impact and maximize efficiency. Developed by the best legal minds in the industry, our comprehensive suite of integrated legal tools is both powerful and user-friendly and simplifies the way modern firms manage core legal workflows, secure collaboration, and organize firm knowledge and experience. Every day, we help more than 2.3 million legal professionals focus on their craft. Litera: Less busy work, more of your life’s work. 

Overview: As an SRE at Litera, you will be part of a dynamic team that is passionate about driving innovation in the legal technology space. You will have the opportunity to work with cutting-edge tools and collaborate with industry experts to deliver solutions that make a real difference in the legal profession. 

The Site Reliability Engineer (SRE), will play a key role in the availability, reliability, and resiliency of Litera’s SaaS applications and technology services. You will participate in designing, building, enhancing, and supporting next-generation applications and services while safeguarding vital systems. You will follow and uphold industry best practices for configuration management, change management, incident management, application monitoring, resource scaling, high availability, and disaster recovery. This position will focus primarily on resolving software defects and supporting on-premises customer-maintained software products. 

Key Responsibilities: 

• Subject matter expert for SaaS-hosted applications and underlying architecture 

• Tackling unique challenges across the organization 

• Addressing escalations and providing ongoing support for customer-facing applications 

• Participating in a 24x7 SRE team on-call rotation 

• Performing root cause analysis for major outages and incidents 

• Automating processes to reduce toil 

• Building and maintaining product availability and performance dashboards 

• Recommending/implementing solutions to continuously improve the environment 

• Maintaining security compliance and configuration standards 

• Organizing and leading cross-functional teams to resolve critical production issues 

• Managing organizational disaster recovery events and processes 

• Writing and maintaining technical documentation 

• Be a technical leader by mentoring others within the organization 

• Be dependable and present for the team 

Qualifications: 

• 2+ years debugging applications and performing defect management 

• 2+ years working with cloud providers (AWS/Azure) 

• 1+ years working with container orchestration technologies 

• 1+ years working with configuration management tools (Terraform) 

• Prior work experience as a Site Reliability Engineer or Support Engineer role 

• A good working knowledge of enterprise monitoring and alerting tools 

• Strong problem-solving skills and reverse engineering discipline 

• Able to troubleshoot server operating systems (Windows/Linux), databases, and web servers (IIS/Apache) 

• A solid grasp of software engineering best practices and agile methodologies 

• An understanding of application service scaling 

• A capacity to research and recommend architectural changes 

• Able to simplify and explain complex issues 

• Ability to learn new technologies and concepts quickly, unafraid of ambiguity 

• An understanding of ITIL and service management processes 

• Working knowledge and experience tuning databases 

• Comfortable working in a fast-paced environment 

• A strong sense of urgency 

• Able to maintain a professional composure during pressure conditions 

Preferred Skills: 

• Experience working on SaaS teams 

• Experience working in regulated environments (SOX, HIPAA, PCI) 

• Industry relevant certifications 

• Software development experience 

• A background in application security and compliance 

Why Join Litera? 

• The company culture: We emphasize helping each other grow, doing the right thing always, and being part of a journey to amplify impact, creating an exciting and fulfilling work environment 

• Commitment to Employees: Our people commitment is based on what employees love most about being part of the team, focusing on tools that matter to the difference-makers in the legal world and amplifying their impact 

• Global, Dynamic, and Diverse Team: Our is a global company with ambitious goals and unlimited opportunities, offering a dynamic and diverse work environment where employees can grow, listen, empathize, and problem-solve together 

• Comprehensive Benefits Package: Experience peace of mind with our health insurance, retirement savings plans, generous paid time off, and a supportive work-life balance. We invest in your well-being and future, ensuring a rewarding career journey. 

• Career Growth and Development: We provide career paths and opportunities for professional development, allowing employees to progress through various technical and leadership roles