Site Reliability Engineer - Latin America

The Company

Capital Markets Gateway LLC. (CMG) is a financial technology firm, uniquely focused on the equity capital markets (ECM), connecting investors and underwriters via a collaborative network. CMG delivers integrated ECM data and analytics, unrivaled transparency into deal flow, and workflow efficiencies for an otherwise fragmented and inefficient process. Providing a digital system of record for firm-wide deal activity, CMG helps clients make more timely, better-informed decisions. Launched in 2017 by a team of ECM practitioners, CMG has completed two successful fundraising rounds and is backed by a group of the world’s most prestigious financial institutions. The CMG platform is currently relied upon by nearly 135 buy-side firms representing $40 trillion in AUM and 17 global investment banks. For more information, please visit www.cmgx.io.

The Role

CMG is looking for a Site Reliability Engineer (SRE) with a strong focus on monitoring, observability, and alerting to ensure the reliability, performance, and scalability of our infrastructure and applications. You will be responsible for designing, implementing, and maintaining monitoring solutions to provide visibility into system health and performance, proactively detect anomalies, and reduce incident response time. 

Key Responsibilities

Monitoring & Observability

• Design, implement, and maintain monitoring and observability solutions using tools like Prometheus, Grafana Stack (Loki/Grafana/Tempo/Alert Manager), Datadog, and OpenTelemetry. 
• Define and implement SLOs, SLIs, and error budgets to measure system reliability. 
• Develop and optimize dashboards, alerts, and reports for system performance and business metrics.

Alerting & Incident Management

• Design actionable alerting strategies to minimize noise and ensure meaningful notifications.
• Integrate alerting systems with Jira.
• Establish and refine runbooks for on-call teams to handle alerts efficiently. 

Performance Optimization

• Analyze system performance metrics, identify bottlenecks, and implement optimizations to improve system efficiency and scalability. Help conduct load testing and capacity planning to ensure systems can handle peak traffic loads. 

Automation and Tooling

• Identify opportunities for automation and develop tools to streamline operational processes, such as deployment, configuration management, and monitoring. Implement monitoring and alerting systems within automations to detect and resolve issues proactively. 

Collaboration and Communication

• Collaborate closely with cross-functional teams, including software engineers, operations, and infrastructure teams, to understand system requirements, provide technical guidance, and drive solutions. Communicate effectively to stakeholders about system changes, incidents, and improvements. 

Required Qualifications

• Must be based in Latin America
• English level - C1 or C2
• Proven experience as a Site Reliability Engineer or similar role. 
• Proficiency in logging, metrics, and tracing frameworks (DataDog, Loki, Prometheus, OpenTelemetry). 
• Experience with cloud platforms (Azure preferred) and infrastructure-as-code tools (e.g., Terraform). 
• Strong programming and scripting skills (Python, Bash). 
• Proficiency in containerization technologies and orchestration tools (Docker, Kubernetes).
• Understanding of Linux-based systems, networking, and security principles related to containerized applications. 
• Strong problem-solving and troubleshooting skills, with a passion for identifying and resolving complex technical issues. 
• Excellent communication and collaboration abilities. 
• Ability to thrive in a fast-paced, constantly evolving environment. 
• Experience with PostgreSQL monitoring and optimization (Optional/Nice to have) 




If you're passionate about building resilient financial systems, optimizing observability at scale, and solving real-world reliability challenges in capital markets, we’d love to have you on our team!

Our Values

• We innovate with purpose 
• We focus on outcomes vs. output 
• We believe diverse and inclusive teams fuel innovation 
• We are humble yet candid 
• We do right by the customer

What we offer

• 2 year+ contract
• 15 days of vacation
• Tech courses and conferences
• Top-of-the-line MacBook
• Flexible working hours

At CMG, we embrace our ongoing commitment to build a culture reflecting the people, perspectives, and passions it represents. We will accept nothing less than equity, inclusion, and belonging for all. With the only constant in life being change, we will always listen, learn, and improve for the betterment of our teams, customers, and communities.

CMG is proud to be an Equal Opportunity and Affirmative Action Employer.