Site Reliability Engineer II

Job Description
Play a key role in ensuring system reliability at one of the world's most iconic and largest financial institutions.
As a Site Reliability Engineer II at JPMorgan Chase within the Commercial & Investment Bank, you will use technology to solve business problems and leverage software engineering best practices as we strive towards excellence. This role often works independently to execute small to medium projects, but you'll also have the opportunity to collaborate with cross functional teams to continually improve your level of knowledge about JPMorgan Chase's business and relevant technologies.
Job responsibilities

• Independently manage small to medium-sized projects with initial guidance, progressing to designing and delivering projects autonomously.
• Utilize technology to address business challenges by developing high-quality, maintainable, and robust code in line with software engineering best practices.
• Engage in triaging, analyzing, diagnosing, and resolving incidents, collaborating with others to address root causes.
• Identify repetitive tasks within your role and proactively work to eliminate them through appropriate channels.
• Comprehend observability patterns and strive to implement and enhance service level indicators, objectives, monitoring, and alerting solutions for optimal transparency and analysis. Design, code, test, and deliver software solutions to automate manual operational tasks.
• Troubleshoot high-priority incidents, facilitate blameless post-mortems, and ensure the permanent resolution of incidents.
• Identify application patterns and analytics to support improved service level objectives. Implement necessary telemetry and observability to monitor and measure service quality in real-time against established SLOs.
• Maintain a strong focus on automation and processes, designing, implementing, improving, and utilizing key monitoring tools. Collaborate with SRE, Operations, and Development teams to balance manual operational work with engineering efforts.
• Possess a strong understanding of Incident, Problem, and Change Management processes and tools. Participate in Support Rota coverage as needed. Effectively escalate issues and risks across the support framework when necessary.

Required qualifications, capabilities, and skills

• Formal training or certification on software engineering concepts and 2+ years applied experience
• Ability to code in at least one programming language. Experience maintaining a Cloud-base infrastructure
• Proficiency in one or more technology domains, with the ability to solve complex and mission-critical problems within a business or across the firm. Excellent debugging and troubleshooting skills.
• Proficient in coding with at least one programming language and open to learning modern technologies, such as Python, Java, etc.
• Extensive expertise in the instrumentation, customization, and use of modern monitoring tools like Dynatrace, Grafana, Splunk, AWS, Kubernetes, Geneos, Kafka, MQ, etc.
• Hands-on experience with modern cloud technologies such as AWS, Gaia, etc. Expertise in at least one relational database (e.g., SQL Server, Oracle, DB2).
• Skilled in performance monitoring and capacity management of large systems using various tools. Comfortable working in an Agile environment and proficient in Continuous Integration and Continuous Delivery practices.
• Strong attention to detail and time-management skills. Proficient in Site Reliability Engineering (SRE) concepts, principles, and practices. Proficient with containers or common server operating systems such as Linux and Windows.

Preferred qualifications, capabilities, and skills

• G Certification in programming languages and/or cloud technologies.
• Experience in Custody, Securities, or Trading domains, including areas such as FX Cross Currency, High and Low Value Payments, SWIFT, Real-Time Payments, Trading, Corporate Actions, etc.
• General knowledge of the financial services industry.

About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About the Team
J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.