Site Merchandising Manager

Job Listing Detail
Our Team:
Vista has always been an important partner to small businesses around the world by providing high-quality print services, and now we're taking that partnership to the next level. We're redefining our company to become the go-to partner that helps small businesses design and market their services at every point along their journey. By providing a spectrum of design and marketing help - from the tools to create designs from scratch to the resources they need to create the right designs for them - we're becoming the expert design and marketing partner for small businesses. This transformation requires a global team of UX designer's adept at crafting the right tools, content, and experiences to help our customers bring their visions to life. This is where you come in.
Where we're headed:
For our transformation to be successful, design thinking and user-centered design principles have to be central to everything we do. Since embarking on our transformation strategy, we've expanded the size of our global UX design team by over 500%, attracting some of the most talented and driven designers in the business. In 2020, Vista acquired 99designs, the global creative platform that makes it easy for designers and clients to work together to create designs they love, which also added even more talent and perspective to an already rapidly growing international team of UX designers.
What You Will Do:
The site merchandising manager is a key team member supporting the overarching vision of either the squad they support, striving to create an intuitive, easy to use site experience through optimizations and experimentation.
Key responsibilities include:
Merchandising Strategist
Develop strong relationships with key category management stakeholders and be extremely familiar with their new product introduction roadmaps, customer pain points, positioning strategy and main competitors
Ensure the new products fit seamlessly into the existing eco-system (within nav, category pages, site wide search etc.)
Responsible for leading identifying and scaling wins to maximize benefit for the larger portfolio, creating consistencies in the shopping experience where possible
Understand and monitor key metrics and levers the site team influences. Flag when performance deviates outside of trends, identifying the drivers and proposing actions
Conduct research and deep dives leveraging tools including Looker, Quantum Metrics and UserTesting
Experimentation Lead
Drive merchandising experimentation roadmap for respective squad
Responsible for creating learning agendas (including hypothesis formation etc.), experiment set up, monitoring experiments and high-level analysis
Maintain strong partnership with embedded analytics team members that support with supplemental analysis and new metric creation
Communicate key findings to stakeholders, upcoming plans and progress updates be providing inputs into weekly, monthly and quarterly business reviews
Active Stakeholder/Partner with One Designated Internal Technology Team
Act as a key stakeholder and partner with one designated collaboration team to represent the POC for team. Advocate for improvements/experiments etc. on behalf of EU Category Experience team.
Regularly share out key learning and progress from the collaboration group with the larger team
When Category Experience feedback is required, they will provide context, and collect and consolidate feedback from Category Management and Site Experience partners within the EU Category Experience team.
Your Qualifications:
At Vista, we are striving to hire individuals that add new ideas and perspectives to our teams and enhance our culture. No matter your background or work experience, we strongly encourage you to apply-even if you feel that you don't meet the exact requirements or have the same qualifications. You might be a great candidate for this or other opportunities.
Qualifications for this role include:
- 2+ years of experience in e-commerce as site merchandiser
- Proficient in speaking, reading and writing in English
- Experience in writing business performance one-pagers
- Strong knowledge of experimentations from learning agenda creation, hypothesis formation, experimentation tooling set up, metric monitoring and conducting performance readout and communicating readout and next steps with all key partners
- Strong analytical skills. Proactively monitors site data metrics. Clear understanding and sense of accountability and ownership for specific for key site data metrics. Skilled at interpreting data and drivers of positive/negative performance, and recommending levers to influence performance
- Excellent verbal and async communication skills (written slacks, emails etc.)
Why You'll Love Working Here:
There is a lot to love about working at Vista. We are an award winning Remote-First company. We're an inclusive community. We're growing (which means you can too). And to help orient us all in the same direction, we have our Vista Behaviors which exemplify the behavioral attributes that make us a culturally strong and high-performing team.
About Us:
Vista is the design and marketing partner to millions of small businesses around the world. For over 20 years we've been inspired by small businesses, and we work incessantly to deliver solutions to their evolving needs. VistaCreate, 99designs by Vista and VistaPrint, all under the parent brand Vista, represent a full-service design, digital and print solution, elevating small businesses' presence in physical and digital spaces and powering them to achieve success. Vista is focused on making great marketing and design accessible to every small business owner, allowing them to create a cohesive brand image for use in-store, online and on-the-go.
Commitment to Diversity, Equity, & Inclusion:
Vista exists to help our customers live their dreams. Each dream is unique - and the Vista team needs to be as well. We believe in the unique contributions of everyone within a diverse global organization. We are collaborative, inclusive, and innovative. We strive to role model and live an inclusive culture of fairness, respect and belonging for all. And we work together to empower each other, creating a space in which each of us can spark our next great idea.
Equal Opportunity Employer:
Vista, a Cimpress company, is an Equal Employment Opportunity Employer. All qualified candidates will receive consideration for employment without regard to race, color, sex, national or ethnic origin, nationality, age, religion, citizenship, disability, medical condition, sexual orientation, gender identity, gender presentation, legal or preferred name, marital status, pregnancy, family structure, veteran status or any other basis protected by human rights laws or regulations. This list is not exhaustive and, in fact, in many cases, we strive to do more than the law requires.
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