As the Site IT Support (SIS) Analyst/ Specialist you are business, function, or process specialists and can be technology generalists or specialists. You will communicate status to the team and demonstrate confidence and listening to confirm understanding of the customer needs to support the deliverable. You will act within well defined policies and procedures and can explain them to others with supervision. Normal focus is on existing products or processes. You will sit at our Delaware, Ohio Plant and report to the IT Infrastructure Manager USCA - Midwest, West.
Key Responsibilities
- Onsite Technology Support provides in-person assistance to employee end-users including:
- Respond to telephone calls, emails, and personnel requests for technical support.
- Provide support to end-users on a variety of issues. Identify, research, and resolve technical problems.
- Maintain and troubleshoot a range of user problems including PC hardware/software/LAN and voice network
- Diagnose problem source through discussions with users and coordinating with internal IT organization support and operations groups and/or with vendors to resolve problems
- Acquire, installing, and upgrading PC components and software and planning for/responding to service outages and other problems
- Train users on use of new technology and software
- Perform pro-active monitoring of PPG's computer systems through appropriate tools.
- Document, tracks, and monitors problems to ensure resolutions.
- Participate in several IT projects working with internal and external teams.
- Support a small Site(s) within country – oversight of up to 200 IT end users, no direct reports
Qualifications
- A 4-year degree in Computer Science, Engineering, or related discipline.
- Strong interaction skills specifically listening, providing guidance,
- Strong analytical abilities to quickly resolve technical problems, evaluate alternative approaches and to recommend the most practical and economical solutions.
- Follow company standards and apply policies.
- Ability to document operations procedures
- Availability to work rotating shifts and holidays
- A Fluency in English
- Driving license (B)
#LI-Onsite
Medical, Dental, 401K, paid vacation and holidays.
PPG pay ranges and benefits can vary by location which allows us to compensate employees competitively in different geographic markets. PPG considers several factors in making compensation decisions including, but not limited to, skill sets, experience and training, qualifications and education, licensure and certifications, and other organizational needs. Other incentives may apply.
Our employee benefits programs are designed to support the health and well-being of our employees. Any insurance coverages and benefits will be in accordance with the terms and conditions of the applicable plans and associated governing plan documents.
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What We Do
PPG: We protect and beautify the world.®
At PPG (NYSE:PPG), we work every day to develop and deliver the paints, coatings and specialty materials that our customers have trusted for more than 140 years. Through dedication and creativity, we solve our customers’ biggest challenges, collaborating closely to find the right path forward. With headquarters in Pittsburgh, we operate and innovate in more than 70 countries and reported net sales of $18.2 billion in 2023. We serve customers in construction, consumer products, industrial and transportation markets and aftermarkets.
To learn more, visit www.ppg.com and follow @PPG on X and @PPGIndustries on Facebook, Instagram and Threads
