On-Site IT Support Lead Manager (Executive Level Support)

Who We Are

At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.

The Role

Kyndryl is seeking an exceptional Executive IT Support professional to lead and manage a dedicated team providing high-level technical assistance to our executive team. This role involves overseeing the support provided to both on-site and off-site executives through remote takeover or phone, ensuring seamless technology operations. The ideal candidate will be responsible for managing the maintenance of videoconferencing equipment, print, and general IT equipment through their team. They will also coordinate and support large videoconference events, both on and occasionally off-site, such as Board meetings, Earnings calls, and Investor Days.

This is a on-site role and will report to our offices in Midtown Manhattan. It will require business travel up to 5-10%.

Key responsibilities include managing ticketing, overseeing escalation of critical issues, and collaborating with numerous stakeholders. The candidate will also oversee local site hardware support, including print, video, and IT accessories through their team. This role requires a blend of technical proficiency, leadership skills, and exceptional interpersonal abilities to deliver outstanding support to our executives.

Kyndryl currently does not require employees to be fully vaccinated against COVID-19, however, if you are hired to work at a client, customer, or partner location, you may be required to show proof of vaccination to align with their respective COVID-19 vaccination policies.  Those who believe they are eligible may apply for a medical or religious accommodation prior to the start of employment.

Who You Are

• Director Level Experience: Minimum of 3 years in a director-level role within IT support or a related field, demonstrating advanced leadership and strategic decision-making abilities.
• Experience in Executive level support.
• Technical Proficiency: Extensive knowledge of IT systems, networks, and software applications.
• Problem-Solving Abilities: Expertise in diagnosing and resolving complex technical issues efficiently.
• Interpersonal Skills: Strong ability to communicate and connect with diverse personalities.
• Communication Skills: Excellent verbal and written communication skills, with patience and clarity.
• Time Management: Ability to prioritize and manage multiple tasks effectively under pressure.
• Customer Service Orientation: Commitment to providing exceptional support and fostering positive relationships.
• Attention to Detail: Precision in handling technical tasks and documentation.
• Adaptability: Flexibility to adapt to changing technology and executive needs.
• Confidentiality: Maintaining discretion and ensuring the privacy of sensitive executive information.
• Team Collaboration: Ability to work collaboratively with other IT professionals and departments.
• Adaptability: Flexibility to adapt to changing technology and executive needs.
• Confidentiality: Maintaining discretion and ensuring the privacy of sensitive executive information.
• Team Collaboration: Ability to work collaboratively with other IT professionals and departments.

The compensation range for the position in the U.S. is -
$146,040 to $277,320based on a full-time schedule.

Your actual compensation may vary depending on your geography, job-related skills and experience. For part time roles, the compensation will be adjusted appropriately. The pay or salary range will not be below any applicable state, city or local minimum wage requirement.

There is a different applicable compensation range for the following work locations: 

California:$160,680 to $332,760 

Colorado: $146,040 to $277,320 

New York City: $175,080 to $332,760 

Washington: $160,680 to $305,160 

Washington DC:$160,680 to $305,160 

This position will be eligible for Kyndryl's discretionary annual bonus program, based on performance and subject to the terms of Kyndryl's applicable plans. You may also receive a comprehensive benefits package which includes medical and dental coverage, disability, retirement benefits, paid leave, and paid time off. Note: If this is a sales commission eligible role, you will be eligible to participate in a sales commission plan in lieu of the annual discretionary bonus program.

Applications will be accepted on a rolling basis.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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 Pay Transparency Nondiscrimination Provision

Being You

Diversity is a whole lot more than what we look like or where we come from, it's how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we're not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you – and everyone next to you – the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That's the Kyndryl Way.

What You Can Expect

With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter – wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.

Get Referred!
If you know someone that works at Kyndryl, when asked 'How Did You Hear About Us' during the application process, select 'Employee Referral' and enter your contact's Kyndryl email address.