Sister Study Interviewer (Job 675)

DLH delivers improved health and national security readiness solutions for federal programs through science research and development, systems engineering and integration, and digital transformation. Our experts in public health, performance evaluation, and health operations solve the complex problems faced by civilian and military customers alike by leveraging advanced tools – including digital transformation, artificial intelligence, data analytics, cloud enablement, modeling, and simulation, and more. With over 3,200 employees dedicated to the idea that “Your Mission is Our Passion,” DLH brings a unique combination of government sector experience, proven methodology, and unwavering commitment to innovation to improve the lives of millions.

Responsibilities

• Conduct telephone interviews as instructed following all survey protocols.
• Maintain documentation of all telephone study contacts and results of each call.
• Review interviewing materials and CATI screens prior to making the call.
• Organize and turn in completed work in the designated area at the end of each shift.
• Maintain confidentiality of the data collection at all times.
• Maintain good attendance.
• Read verbatim and record data accurately.
• Follow TRC rules and regulations.
• Communicate with Shift Coordinator and implement study changes.
• Record time sheets accurately and in a timely manner.
• Perform additional duties as instructed.
• Medical terminology knowledge and previous experience with medical and/or health research is a plus

Qualifications

• Good telephone skills necessary.
• Must speak clear and intelligent English. For Bilingual (Spanish-speaking), must be fluent speaking, reading and writing, in both English and Spanish.
• Must be able to present materials in a neutral and friendly manner.
• Must have a professional and positive attitude.
• Previous telephone survey and/or call center experience (phone customer service work) preferred.
• High school diploma or GED
• Must be able to accommodate one of these shifts:

  Part-time 15-20 hours per week (evenings and weekends)

  • Evening shift (5pm-10pm or 6pm-10pm, Mon-Fri)
  • Weekends (includes 2 Saturday shifts per month, (9am-4pm)

Required deliverables

• Weekly payroll invoices.

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