SiaXperience Account Supervisor

Company Description

Sia Partners is a next-generation management consulting firm. We offer a unique blend of AI and design capabilities, augmenting traditional consulting to deliver superior value to our clients. Counting 3,000 consultants in 19 countries, we expect to achieve USD 420 million in turnover for the current fiscal year. With a global footprint and expertise in more than 30 sectors and services, we optimize client projects worldwide. Through our Consulting for Good approach, we strive for next-level impact by developing innovative CSR solutions for our clients, making sustainability a lever for profitable transformation.

SiaXperience is the experience design agency of Sia Partners. We are creators and innovators who shape unique experiences. We have over 300 employees dedicated to creative and design activities, spread over 10 design centers worldwide, who join forces under a single brand, SiaXperience, a new leader in creative and design consulting services. To see the types of project we support, check out our website www.siaxperience.com

Why Join The Sia Village?

Excellence | Entrepreneurship | Innovation | Teamwork | Care & Support | Employee Wellbeing

These are the six core values that guide all our actions. As an expression of our values, our Sia Village concept describes our commitment to fostering a sense of community within and among our offices. We believe that knowledge sharing is the key, not only to innovation, but to the growth and development of our people.

Your experience at Sia Partners will be enriched by a(n):

• Entrepreneurial journey
• Career advocacy program that supports achieving professional development goals through guidance, and real-time feedback
• Continuous learning & development opportunities
• Diversity, equity, and inclusion programs with an ever-growing list of global affinity initiatives

Job Description

Are you a big thinker, incredibly organized, and enjoy building relationships? Do you love and understand the entire digital ecosystem across all advertising - paid, earned, owned, social, mobile, user experience, web development, analytics, etc? If yes, then this role might be for you! As Account Supervisor / Senior Account Manager, you will act as a strategic consultant for our clients and report to an Account Director. While successfully managing accounts, you also contribute to the overall coordination of cross-functional teams to ensure we are meeting the client goals. You will support Account Directors who manage production teams, producers, and project managers on all accounts. The right candidate will be responsible for assessing client business needs, providing strategic stewardship to the clients, aligning the internal team on business objectives, and ultimately meeting & exceeding client expectations.

What Success Looks Like:

• Curate and build great relationships with your team, our staff, and our clients.
• Handle many diverse clients easily, overseeing multiple accounts, monitoring producers/project managers and all budgets.
• Maintain impeccable communication and organization through all channels from internal teams to the clients.
• Grow business by proactively seeking opportunities to add value, extend campaigns, recommend new projects, and build relationships
• Hold the attention of our clients in all meetings, translating a brilliant experience with SiaXperience in a positive and exciting way
• Manage day-to-day communication across a range of clients and projects
• Develop client proposals and execute SOWs
• Assist in development of client strategy presentations
• Translate client requests into actionable briefs
• Coordinate with PMs and production teams to create project milestones and deliverable schedules
• Act as primary client contact
• Generate all meeting agendas and responsible for all client deliverables
• Manage client milestones and budgets
• Work across departments to ensure work is completed on time and within approved budget
• Perform final QA on major deliverables to ensure all work is delivered to spec against approved SOW or project brief
• Act as an internal and client liaison; facilitating open communication between teams
• Attend internal and client meetings

Qualifications

Our ideal candidate will understand how to work closely with various departments and clients, acting as an advocate for both the agency and client. You will have full management responsibilities of ensuring client success as well as the growth and quality of our client relationships.

• At least 5 years of digital agency experience in managing relationships required
• Solid understanding of account and project management methodology including the ability to identify and resolve issues, manage risk, and run team meetings
• Proven track record in prioritizing a heavy workload
• Able to meet deadlines with accuracy and minimum supervision
• Superb written and communications skills
• Comfortable and confident acting as a product owner
• Professional, friendly demeanor with extremely strong organizational skills and high attention to detail
• Ability to solve problems with keen instincts and organizational experience
• Positive, professional team-player
• Proven knowledge of the digital ecosystem across the entire advertising landscape (paid, earned, owned media, social, mobile, user experience, web development, analytics, etc.)
• Bachelor's degree required

Additional Information

• Annual Discretionary Bonus
• Healthcare coverage that includes medical, dental, vision and life insurance policies
• Generous time off 
• Parental leave paid at 100% of base pay for all new parents regardless of gender 
• Building Healthy Families Program
• 9 Company Holidays + 1 Floating Holiday 
• 401(k) Plan - 4% matching on day 1
• College save-up plan & college loan repayment plan
• Monthly cell phone stipend 
• Commuter Benefits 
• Gym Reimbursement through firm medical plan

Compensation & Benefits 

Compensation is determined by years of experience and proven previous success in this role, level of expertise in the skills needed to perform this role at the highest level and cost of living in your area of residency. Salary Range: $110,000-$120,000/year

Our Commitment To Diversity

Diversity, equity, inclusion, and belonging (DEIB) are part of Sia Partners’ DNA. Thanks to our expertise in several sectors and our international growth, our teams include a variety of experiences and cultures. We’re confident that promoting DEIB creates an environment in which everyone can reach their full potential.

Our global network, DEIB@Sia Partners, brings together our people worldwide to facilitate local and global progress, focused on the following areas:

• Gender equality (global Gender Equality Index score of 93/100 for 2023)
• LGBTQ+
• Race & Ethnicity
• Working Parents
• Disabilities

Hybrid Workplace Guidelines

Sia Partners maintains its hybrid workplace arrangements and provides a flexible workplace environment that is driven by client and business/market needs. At this time, in-person requirements are issued by departments (Business Unit/Business Line) and vary by office location. Consultants are expected to have the ability to be flexible with work location depending on business needs and live within a reasonable distance to the office.

Work Authorization & Sponsorship 

At this time, Sia Partners does not intend to pursue employment with applicants who will require now or in the future visa by our company for work authorization in the United States (i.e., H1-B visa, F-1 visa (OPT), TN visa, or any other non-immigrant status). 

Sia Partners is an equal opportunity employer. All aspects of employment, including hiring, promotion, remuneration, or discipline, are based solely on performance, competence, conduct, or business needs.